Ride Operations Specialist- Full Time
Who we are
HopSkipDrive’s mission is to create opportunity for all through mobility.Our safe, innovative youth transportation solution is used by schools, government agencies and busy families to get kids where they need to go.
We’re a company with heart
Our partnerships with agencies, nonprofits and schools ensure educational access for some of our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that transportation can mean the difference between struggle and success, and our solution helps kids reach their full potential by arranging safe, dependable transportation.
We’re an awesome place to work
Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. HopSkipDrive is also proud to operate as a drug-free workplace.
We’re growing rapidly
Founded by three moms as a technology solution to their own transportation challenges, we’ve grown from serving the L.A. market to serving eight states and 15 markets across the country. We continue to expand at a rapid pace, making the Inc. 5000 and Deloitte Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $45M in funding to date and shares investors with well-known brands like Airbnb, Pinterest and Ring.
Who you are
You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.
At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
As a Ride Operations Specialist, you will be responsible for ensuring every HopSkipDrive ride requested is set up to succeed. You will oversee all things logistics with every ride including communicating with both Organizer and CareDriver. You will find and fix issues before they escalate. Your strategic thinking and proactive outlook alongside your skills in both multitasking and problem solving will help us deliver every rider safely to their destination.
What you'll do
- Build, edit and maintain ride schedules for Tier 1 clients.
- Matching CareDrivers to high priority rides and locating opportunities for repeating schedules.
- Work with CareDrivers to verify they have all the equipment and information needed to execute their rides.
- Work with Organizers / Clients to confirm they have their ride times, schedules and locations setup as intended.
- Manage logistics for rides that have special needs and advanced qualifications.
- Identify supply issues before they become a constraint.
- Proactive outreach to Organizers and CareDrivers as related to various concerns.
- Recognize trends and suggest changes to improve processes.
What we're looking for
- 0-2 years of experience demonstrating results in a fast-paced environment.
- A prowess for pattern recognition, organization and spreadsheets.
- An attitude with an entrepreneurial, execution-focused, get-things-done mindset
- Strong interpersonal skills and a great sense of humor for both internal and external communication.
- An outlook that is always finding ways to make things more efficient.
- An appreciation for maps, geographies, data and numbers.
- An affinity for dope workday music.
- Proficiency in Google Sheets and Google Maps.
- Bachelor’s degree preferred.
What you'll get
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.
Equal Opportunity Employer
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.