About NEXT:NEXT was founded with a vision to implement solutions and bring change to a fragmented industry. As a FreightTech pioneer, we are designing technology-driven solutions to transform the $800B U.S. shipping & trucking industry. Our platform connects shippers with freight capacity for every step of a shipment’s journey. Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to provide world-class service to shippers and truckers alike. We’re on a mission to solve a trillion dollar puzzle and make freight painless. Armed with experienced professionals from Google, Amazon, Salesforce and Twilio, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. We have been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital. Are you NEXT? 

About the Role:

We are NEXT; we deliver a best-in-class customer experience in a high-tech logistics space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the NEXT Operations team plays a key role in improving customer satisfaction and driving repeat business. You will report to the Operations Supervisor, and will partner cross-functionally with other departments to better assist our customers and drive KPI's. We are looking for talented hard-working individuals to join our growing team!

For this specific role, we are looking for individuals who can work and be responsible for marketplace operations on site and/or on-call during after hours (the after-hours shift currently runs and covers weekdays 5pm-5am and weekends 24/7). As such, candidate should be flexible with work schedule that may change over time to accommodate business needs.

What You'll Do:

• Manage all aspects of transit from origin to destination
• Interface with logistics partners to coordinate shipments
• Shepherd clients through the complexities of transit
• Collaborate with the sales team to ensure the highest level of service possible
• Point-of-contact for customers and carriers
• Identify growth opportunities and provide feedback from drivers 
• Lead work-streams that span multiple departments at Next and also work with external contacts to resolve issues 
• Ensure quality control and data integrity across all processes
• Use your quantitative skills to identify opportunities to improve the way we work with customers and the structure of our internal processes with the goal of driving operational excellence
• Define, implement and measure improvements to our operational processes
• Lead executions, collect data, analyze insights and provide recommendations for key projects aimed at improving Next operational team
• Guide and help drivers' problem solve and resolute drivers' contact issues (primarily via text, phone or e-mail) in a timely and appropriate manner

What You'll Have:

• 1-3 years of work experience in supply chain, operations, customer success, or logistics
• Excellent communication, interpersonal, and organizational skills
• An obsession with customer and carrier success. You succeed when they succeed
• Next-level attention to detail and ability to multitask in a fast paced environment
• Courage to challenge the status quo when logic and reason require it. 
• Empowered proactive problem solving
• A mastery of email communication. You keep the inbox at zero.
• Bachelor's Degree
• Ability and willingness to work during after-hours shift and flexibility to accommodate business changes

What You'll Receive:

• Competitive salary + commission 
• Full Medical, Dental, and Vision benefits 401k w/company match
• Vacation and holidays 
• Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches! 
• Join a rapidly growing technology company disrupting the trucking industry

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

NEXT Trucking may collect your contact information, professional or employment-related history, and other identifiers which shall be used for the purpose of job applications.

To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.