Operations Manager at WINC

This role will report to the VP of Operations, but will work collaboratively with nearly all internal teams: marketing, support, product, and warehouse. The ideal candidate is someone who has the passion to part of a game changing company and sees this position as a chance to succeed and grow into a larger role as the company continues to expand.  

As the Operations Manager you will…

Optimize the customer experience:

In operations, no matter what business factors create difficulties and challenges, our job is to make sure the customer is delighted. If you love wine, but have been managing an independent mattress retail store just left off of state road 120  – this is probably not the job for you. (For the record, we appreciate a quality mattress and value a good nights sleep)

• Believe that the 7 words that kill a business are – ‘We have always done it like that’
• Ensure the promises we make to our customers (internal and external) are 100% upheld.
• Resolve the immediate problem but go back to find and holistically solve for the root cause.
• Coordinate with all in-house and remote teams on product/materials tracking and availability and data consistency for fulfillment operations.
• Collaborate with internal and third-party teams to create true accuracy and reliability around shipment contents, shipment status, and delivery expectations with all parties.
• Work with legal and compliance teams, shipping meets all local, county, state and federal laws and regulations.

Lead:

At Winc we believe our culture and our core value are biggest asset. As leaders it’s our job to make sure those principles are what drive decision making. 

• Exemplify confidence in leading a team to overcome obstacles under pressure in a constantly changing environment with little guidance.
• Plan and organize ahead of changes, keeping necessary parties and teams up-to-speed as needed.
• Foster an environment of innovation, engagement, inclusion and team building.
• Proactively take partners throughout the organization to stay-ahead of changes/potential issues and drive successful change.

• This role will be responsible for bi-coastal warehouse operations/fulfillment & HQ based operations in house team. 

If you’re the ideal candidate, you…

• Jump at the chance to develop strategies and implementation plans to improve and standardize all aspects of operations.
• Nerd out over numbers: calculating, creating, tracking and monitoring key point indicators are your bread and butter. Systems wiz a plus.
• Are comfortable with being a ‘go to’ for guidance and support across the company especially in high stress situations.
• Have a get it done team player attitude with a great sense of humor.
• Ninja like multitasking skills.
• 2-4 years of operational experience; and 2+ years of management
• Bachelors Degree