Operations Manager - Nests
Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.
Leading Nests you will drive the product, process, rules, and algorithms to ensure the Nest program supports the needs of our community as well as our internal teams. You will also establish quality control and monitoring to enforce compliance and quality across the portfolio of Nests.
What You'll Do
- Build and lead the Nest team from the ground up; hiring, leading and developing a team of five to fifteen direct contributors
- Guide and develop a team to command the comprehensive strategy for the Nest program that accounts for the company’s growth priorities and scaling requirements
- Partner with Field Ops, City Ops, Growth and Government Relations to ensure Nests support their needs
- Ensure Nests support the needs of the Bird Community: Chargers, Mechanics and Riders
- Understand operations, sales, partnerships, and government relations needs and deliver Nest products and reports
- Build a high performance team; motivate them to continually achieve higher levels of business impact
- Effectively navigate a matrix environment with operations teams, product, data, growth, government relations, strategy, finance and other senior leadership
What You'll Need
- BS degree in Math, Economics, Statistics, Engineering, Computer Science, or related quantitative discipline
- At least 3 years work experience leading and developing a team
- History of working collaboratively with product and engineering to drive internal tools and products
- Proven history of developing creative data collection operations
- High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
- Strong problem-solving skills with ability to simplify the complex
- Strong relationship-building skills and communication skills
- Collaborative, high EQ and IQ
Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.