Operations Manager - GSOC

| Venice
Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.
As an Operations Manager responsible for the for the support and success of the GSOC, you will build out and manage 24-hour surveillance of every service and security concern across Bird’s global markets. You will lead crisis management protocol creation and implementation, manage a team of GSOC analysts and technicians. This role has global impact and visibility as the team is dedicated to protecting all things Bird,

What You'll Do:

  • Drive the vision and execution of building a world-class cross-functional operations team
  • Manage the global function of a 24 x 7 Operations Center, providing direct supervision and leadership to the team
  • Provide supervisory level responsibility managing the day-to-day BAU tasks and activities during a given work-shift period
  • Develop services or programs that support other teams at Bird, including security, engineering, operations, global user operations
  • Be a motivator for the team and provide leadership during crisis and response situations
  • Monitor and enforce all policies, standards and procedures for the GSOC
  • Utilize tools, internal tracking metrics, and other reports to generate KPI reports for internal use in order to identify operational and process improvement opportunities
  • Communicate with key players on operational issues, handle escalations, and notify senior management of high severity and chronic network or security issues
  • Facilitate the flow of information around security incidents and intelligence to senior leadership, security management, key partners, and affected personnel
  • Develop KPI’s and metrics to measure and report on organizational and operational effectiveness

What You'll Need:

  • Must have direct experience working within a GSOC, GNOC or similar 24x7 communications hub
  • Demonstrated knowledge of business continuity and crisis management principles
  • Proven leadership and team building experience, and executive communications
  • Must be able to handle high-impact situations and remain effective under pressure
  • Proven ability to guide others to deliver outstanding results in a timely manner using a strong sense of focus, organization, and meticulous attention to detail
  • Willing to work irregular hours and be "on call" in support of 24/7 evolving security and crisis events
  • Passion for Bird

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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Location

Santa Monica, CA
Santa Monica, CA

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