Based in Westwood Los Angeles, HelloTech provides professional and affordable on-demand tech support via a network of fully vetted Independent Technicians throughout the US. HelloTech providers deliver a wide range of services, focusing on computer support and repair, home networks, smart home devices and televisions. We are at the intersection of several powerful trends including the “gig” economy, smart homes, and in-home aging.

HelloTech is seeking an Onboarding Specialist to develop our pool of Independent Contractors. Our Technicians are the soul of our operation and this position will be the face of HelloTech for all future Tech talent. You will be tasked with identifying strong candidates and driving expansion of our Tech network. In this role, you will review video interviews, conduct phone screens, and facilitate the end-to-end onboarding process for our Technicians. 

The ideal candidate should be self-motivated, proactive, and analytical. If you have a positive attitude, are detail-oriented, and enjoy improving operational efficiencies, we want to meet you! This is an exciting opportunity to have an impact at an early-stage tech startup, growing fast in the service industry space. Every day brings new challenges and the opportunity to learn new skills. Join us in creating the best in-home IT experience around!

Responsibilities

Monitor daily outreach to Tech applicants

Communicate with prospective new Techs to promote and sell HelloTech

Exhibit top‐tier support to our Tech applicants by responding to onboarding related phone calls and emails in a timely manner

Enhance efficiency of the onboarding process by forecasting recruitment bottlenecks and proactively adjusting the process with Techs as needed 

Facilitate onboarding communication between all departments 

Work with the Operations and Product teams to provide feedback of ongoing issues, and suggest opportunities to improve processes with internal tools and resources

Ad hoc administrative duties 

Requirements 

An Associate's degree or equivalent work experience is required; Bachelor’s degree preferred 

Onboarding, Recruiting, or Implementation experience preferred

You have an advanced knowledge of contemporary technology

You are able to source and identify prospective talent 

Problem solving skills - You can swiftly find alternative solutions in the moment, and view areas of weakness as an opportunity to improve 

You have a knack for learning and desire to grow professionally

You’re organized with a strong attention to detail and timely follow-up

You understand the importance of candidate experience

You can quickly adapt to new process, procedures, and policies 

You are available to work full-time and ad hoc weekends

You have exceptional verbal and written communication skills

Perks

Full benefits - medical, dental, and vision

Paid lunches twice per week

Stocked kitchen

PTO