Dave is a banking app on a mission to create financial opportunity that advances America’s collective potential. Dave's financial tools, including its debit card and spending account, help its more than 10 million customers bank, budget, avoid overdraft fees, find work and build credit. 

Dave is a virtual-first company, which means there is no preference on where team members get their work done. Employees are able to live anywhere in the United States, with the only exception of Hawaii for now. For those who want to work in an office setting on a more regular basis, we will eventually open offices in Los Angeles and San Francisco.

Dave is backed by Mark Cuban, Norwest Venture Partners, Section 32, and Financial Venture Studios, among many others and just announced our plans to go public by the end of 2021.

What You'll Do:

• Responding to comments on our social media pages and other member facing channels 
• Applying Dave knowledge to assist members via Direct Message
• Ensure frequent and timely updates utilizing the “Dave tone” Defuse member situations and provide resolutions 
• Escalating any critical issues, such as bugs and outages
• Providing proactive recommendations, trends and feedback to the Social Media Manager, Member Success Manager, or other applicable Dave team members
• Being a Dave expert with a strong understanding of our products and industry

What You'll Need:

• Proven track record of great customer service experience (2+ years)
• Creative wit and love for social media
• Excellent written communication skills, including experience via email and chat
• Independent, self-actuated self-starter with excellent time management skills
• Ability to work in a very fast-paced, constantly evolving, team environment
• Applicable Technologies: Zendesk, Sprout Social or comparable systems

Benefits & Perks 

• Premium Medical, Dental, and Vision Insurance plans

• Insurance premiums 100% covered for you and 80% for your dependents

• Company provided Basic Life and Short-Term Disability plans

• Competitive salary and equity compensation packages

• Voluntary Life Insurance and Long-Term Disability plans

• 401(k) savings plan with matching contributions

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• Generous and flexible PTO

• Flexible work hours

• Generous paid parental leave

• A collaborative environment with opportunities for learning and growth

• Virtual social events

Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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