Member Services Specialist

| Greater LA Area
ABOUT THRIVE
Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our 600,000 members find better products, support better brands, and build a better world in the process.
THE ROLE
We are looking for Member Services Specialists to help our members live a healthier life by connecting them with the best products to fit their values and lifestyle. You will be helping members with everything from finding a phenomenal protein powder to addressing membership cancellation requests. To succeed in this role, you’ll need a real passion for building community with members and hitting weekly and monthly sales goals. If you believe in our mission and thrive in a creative and fast-paced environment, we would love to hear from you.
Compensation starts at $15 per hour and is based on experience.

Responsibilities

  • Provide efficient support and service to members via chat, phone, text, and email.
  • Educate shoppers about the features and benefits of membership that are aligned with their needs so that they maintain their annual membership.
  • Be a subject matter expert for a growing catalog of products and dietary values we support to offer cross-sell opportunities and improve AOV (average order value).
  • Collect and communicate customer insights to the rest of the business to help improve Thrive Market’s offerings.

Qualifications

  • You sold something in the past, enjoyed it, and want to do it again
  • You are passionate about health and wellness
  • You have excellent written and verbal interpersonal skills
  • You know your way around Google Apps and have experience with Customer Relationship Management tools
  • You are able to work from our LAX area and Marina Del Rey offices. We are currently looking for both full and part time with Saturday availability

Soft Skills Required

  • Phenomenal listener who can recognize cues from customers over phone and chat
  • Creative and analytical problem solver
  • Receptive to performance feedback and quick to put it into action
  • Ability to self-manage productivity and self-assess performance
  • Authentic care for the well-being of Thrive Market members

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • numpyLibraries
    • airflowLibraries
    • kafkaLibraries
    • sparkLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

4509 Glencoe Ave , Marina Del Rey, CA 90292

What are Thrive Market Perks + Benefits

Thrive Market Benefits Overview

We Offer:

Competitive salary (DOE) + equity
Unlimited vacation time
Free Thrive membership
Medical, dental and vision plans to choose from
401k
Catered lunches in the office
Stocked kitchen and fridges with Thrive-type foods
Dog Friendly Office
Optional Yoga, meditation and other weekly events
In-office gym and showers
Casual atmosphere and great people to work with

Culture
Volunteer in Local Community
Giving back to our members and our local community is a huge part of our mission. Our very own mission task force hosts many employee driven events throughout the year.
Partners with Nonprofits
in 2019, Thrive deployed over $850,000 raised from our membership community toward initiatives such as clean water to villages in Africa, snacks to children separated from families at the border, etc.
Daily Stand-up
Diversity
Documented Equal Pay Policy
Highly Diverse Management Team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team Workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker after 12 months of employment.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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