Member Services Specialist at Thrive Market

| Marina Del Rey & Playa Vista
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The Role

We are looking for a Member Services Specialist to help our members live a healthier life by connecting them with the best products to fit their values and lifestyle. You will be helping members with everything from finding a phenomenal protein powder to addressing membership cancellation requests. To succeed in this role, you’ll need a real passion for building community with members and hitting weekly and monthly performance goals. If you believe in our mission and thrive in a creative and fast-paced environment, we would love to hear from you.

Compensation starts at $15 per hour and is based on experience.

Responsibilities

  • Provide efficient support and service to members via chat, phone, text, and email.
  • Educate shoppers about the features and benefits of membership that are aligned with their needs so that they maintain their annual membership.
  • Be a subject matter expert for a growing catalog of products and dietary values we support to offer cross-sell opportunities and improve AOV (average order value).
  • Collect and communicate customer insights to the rest of the business to help improve Thrive Market’s offerings.

Qualifications

  • You've sold something in the past, enjoyed it, and want to do it again
  • You are passionate about health and wellness
  • You have excellent written and verbal interpersonal skills
  • You know your way around Google Apps and have experience with Customer Relationship Management tools
  • You are able to work from our LAX area and Marina Del Rey offices. We are currently looking for both full and part time with Saturday availability

Soft Skills Required

  • Phenomenal listener who can recognize cues from customers over phone and chat
  • Creative and analytical problem solver
  • Receptive to performance feedback and quick to put it into action
  • Ability to self-manage productivity and self-assess performance
  • Authentic care for the well-being of Thrive Market members
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • BashLanguages
    • ReactLibraries
    • NumPyLibraries
    • AirflowLibraries
    • KafkaLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • NoSQLDatabases

Location

We have recently moved to Playa Vista from Marina del Rey. We are excited to explore the neighborhood around us!

An Insider's view of Thrive Market

How would you describe the company’s work-life balance?

Thrive Market is a company that values family first. Leadership has supported me as I navigated the challenges of being a first time mom (during a pandemic!) with kindness and empathy, while offering me a flexible schedule and while still giving me opportunities for growth.

Erin

Senior Director of Growth Marketing

What's the biggest problem your team is solving?

The biggest problem our team is trying to solve is how to become the number one brand users turn to for easy and affordable online groceries. Our team puts user experience at the forefront to ensure that the user has an enjoyable and cohesive experience across the board, from their browser all the way to their mobile app.

Krisha

Lead Software Engineer

How has your career grown since starting at the company?

I first started in Member Services. Now, I am responsible for providing a testing infrastructure that provides our users the highest quality of shopping experience. I take what I learned from my direct interaction with members, and now have the ability to add that to code that reflects that interaction. 6 years later, I'm still Thriving!

Marcus

QA Engineer

How do your team's ideas influence the company's direction?

The Merchandising team is always looking for better ways to serve our members. We build out category strategies that include sourcing new products to meet member's diet & lifestyle needs, looking for more sustainable packaging formats or creating innovative Thrive Market Brand items.

Christine

Senior Director of Merchandising

How do you collaborate with other teams in the company?

We really make an effort to foster cohesion between team members and make the effort to understand the long-term goals and strategies with our partnered departments. We achieve this by emphasizing trust, respect, honesty and open-mindedness in our day-to-day communications and interactions. It helps that we're all driven by our mission!

David

VP of Finance

What are Thrive Market Perks + Benefits

Thrive Market Benefits Overview

We Offer:

Competitive salary (DOE) + equity
Unlimited vacation time
Free Thrive membership & 20% off our private label line of products
Medical, dental and vision plans to choose from
401k program
Catered lunches in the office or remote lunch stipend
The Office is stocked kitchen and fridges with Thrive-type foods
We are a Dog-Friendly Office
Optional Yoga, meditation and other weekly events for mindfulness
Coverage for Life Coaching & Therapy Sessions on Modern Heath, our holistic mental health and well-being platform for mental & professional support
Learning & Development Training programs through Udemy
Casual atmosphere and great people to work with

Culture
Volunteer in local community
Giving back to our members and our local community is a huge part of our mission. Our very own mission task force hosts many employee driven events throughout the year.
Partners with Nonprofits
in 2019, Thrive deployed over $850,000 raised from our membership community toward initiatives such as clean water to villages in Africa, snacks to children separated from families at the border, etc.
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Thrive Market's team fitness initiatives include In-office yoga.
Mental Health Benefits
We have partnered with Modern Health to provide life coaching & therapy sessions for our employees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker after 12 months of employment.
Flexible Work Schedule
Thrive Market provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide lunch daily for our entire onsite staff
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Thrive Market offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Thrive Market hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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