PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.

Why you're important to us:

Our customer base consists of medical professionals (e.g., doctors, dentists, front-office managers of medical practices) who use our PatientPop marketing platform. The scope of TechOps questions from customers includes integration setup & configuration, best practices training, and troubleshooting.

Increasing the number of practices that are actively integrated with PatientPop is a primary focus and the Technical Operations team holds a key role in maintaining the health of our most valuable customers. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for patients. The Technical Operations team supports internal and external teams through a deep understanding of the integrations logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company.

How you will contribute:

Our Integrations teams are growing fast and act as the bridge between our customers and our product. Tech Ops plays a critical role in ensuring the success of our company as a whole. Your excitement and passion for leading and growing a team and processes will be critical to develop talent, ensure our customers are receiving the highest level of care, and identify how we can continue to scale effectively. 

• Lead a team of customer-facing individual contributors who are responsible for resolving advanced technical issues
• Identify patterns in team and customer pain points and use these to make recommendations and improvements to Tech Ops processes
• Lead the adoption of new products, processes, and protocols across a team
• Work closely with leadership across PatientPop and within Customer Success, specifically Integration Activations, to drive the overall strategy and efficiency
• Ensure the team is achieving quarterly objectives and key results
• Focus on the professional development of all members of your team, including cultivating talent, identifying potential leaders, and developing action plans for individuals who need guidance
• Handle internal and external escalations to completion as well as oversee case/call quality assurance

You will stand out with:

• 1-2 years of experience leading a team of individual contributors
• Business or technical operations experience in SaaS; experience in healthcare or EMR/EHR experience desirable
• A track record of developing and advancing the maturity of a team’s processes, identifying areas of opportunity, and implementing plans to hit targets
• The ability to thrive in a fast-paced environment and adapt well to change
• Experience using a data-driven approach to develop best practices and recommendations for improving case handling
• Analytical skills, process-oriented mindset, flexibility, and resourcefulness

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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