Manager, IT Operations (Greater LA Area, CA)
Employer Provided Salary: $151,000-$224,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Employer Provided Salary: $151,000-$224,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future.
We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride.
Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.
Role Overview
InStride is looking for a hybrid Manager, IT Operations to join an amazing education technology company in our Downtown Los Angeles, CA office. Manager, IT Operations will plan, coordinate, direct and design IT-related activities at InStride, as well as provide administrative direction and support for daily operational activities in coordination with IT Engineers. This role will also be responsible for running the IT, including the employee IT equipment, conference room technology, SaaS applications, security awareness and education, JIRA service desk, application deployment, security, and patching. The Manager, IT Operations will work closely with the Director of IT & Security and decision makers to identify, recommend, implement and support cost-effective technology solutions for the organization. Manager, IT Operations is an individual with high energy and an interest in growing their career with a phenomenal company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.
Key Responsibilities
- Expert at managing IT Automation, Crowdstrike, JAMF, Okta, and Azure Directory services, InTune, and Autopilot.
- Inclusively hire, train, and develop a team of IT professionals covering IT Engineer efficiency, AV, vendor management/budget spend, and other functions as we continue to build out a world class IT organization.
- Join the team in a leadership position and work with IT and Security to provide superior assistance for continuous improvement of IT solutions.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, IT service issues, approvals, events, and installations.
- Establish and maintain a positive, productive relationship with operational partners and staff.Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.Jumpstart the development of a robust asset inventory system.
Ideal Profile
- Bachelor’s degree in information systems or a technology-related field.
- Minimum of 6 years of IT experience
- 3+ years of supervisory experience.
- Excellent customer service experience.
- Solid grasp of IT service desk performance, including operations, processes, etc.
- Proficient in Mac, Windows, Okta SSO and MFA integrated SaaS apps, Google Workspace and Microsoft Office 365.
- Knowledge in DHCP, SMTP, TCP/IP, and DNS.
- Understanding of Secure Access Service Edge (SASE) and Zero Trust security model is a plus.
InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.
Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Our base compensation amount for this role is targeted at $135,000 - $203,000/yr. All roles include a variable annual bonus amount. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [email protected]
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