Manager eCommerce

| Santa Monica

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

Universal Music Group is looking for a Manager of e-Commerce to be a part of Universal Music Enterprises under their Commerce team who will build and execute e-Commerce campaigns in collaboration with UMe operated and Artist Managed E-Commerce sites. The Manager will be the key point person for all direct to consumer activities, including but not limited to initial go-to-market strategy, product development, marketing, and e-Commerce. He/She must be the organizing force and leader in commercializing direct to consumer campaigns and other integrated artist rights (e.g. ecommerce, experiences, touring). This person is skilled at influencing and collaborating with all label departments (product development, marketing, digital marketing) and artist management, and will be responsible to organize, plan and collaborate in the execution of marketing campaigns for artists not only across release and touring schedules, but also "off cycle" promotions of artist-relevant commercialization opportunities. The role will work in tandem with the various departments and territories.

How you'll CREATE:

  • Lead programs, projects and necessary teams to build, launch and measure effective e-commerce and merchandise programs, including but not limited to artist and label e-commerce stores, VIP and ticketing programs, artist communities and apps.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Develop a detailed project plan to monitor and track progress and revenue against targets and optimize programs to ensure goals are met.
  • Create an inspiring team environment with an open communication culture
  • Oversee day-to-day operation, delegate tasks, set clear goals /deadlines and monitor team performance
  • Discover training needs and provide coaching
  • Listen to team members' feedback, resolve any issues or conflicts, and recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking

Bring your VIBE:

  • 5 years successful working experience in e-Commerce or related fields
  • Experience in or exposure to the music or entertainment industries
  • Strong ability to collaborate and serve needs of label and artists, while maintaining a clear vision of what will drive results in an extremely fast-paced environment
  • Display creative product development with financial responsibility
  • Pro-active self-starter able to set and accomplish label goals
  • Expert project management skills with an exceptional attention to detail
  • Solid understanding of analytics and data analysis as it pertains to e-Commerce
  • Advanced understanding of music/entertainment industry
  • Excellent communication skills (verbal & written) & presentation skills
  • Bachelor's degree or equivalent experience is preferred

What's in it For You?

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer.

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
More Jobs at Universal Music Group51 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Los Angeles
Content
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Los Angeles
Finance
new
Los Angeles
Marketing
new
Hollywood
Data + Analytics
new
Los Angeles
Content
new
Santa Monica
Product
new
Santa Monica
Design + UX
new
Santa Monica
Product
new
Santa Monica
Operations
new
Los Angeles
Design + UX
new
Santa Monica
Design + UX
new
Los Angeles
HR
new
Los Angeles
Product
new
Santa Monica
Sales
new
Santa Monica
Operations
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Content
new
Hollywood
Content
A&R
new
Hollywood
Marketing
new
Santa Monica
Sales
new
Santa Monica
Marketing
new
Santa Monica
Marketing
new
Santa Monica
Operations
new
Santa Monica
Marketing
new
Santa Monica
Project Mgmt
new
Los Angeles
Operations
new
Santa Monica
Operations
new
Los Angeles
Content
new
Los Angeles
Finance
new
Hollywood
Operations
new
Hollywood
Finance
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Hollywood
Finance
new
Santa Monica