In this leadership role, the Manager – Cloud Infrastructure will oversee daily operations of BlackLine's global data centers, including network infrastructure, storage and servers. S/he will manage 24/7 engineering staff, operations processes, incident engagement, and disaster recovery activities. The candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures, and be familiar with commonly used server, storage, and virtualization technologies.
Responsibilities:

• Lead a dedicated team of top engineers solving real-life problems in a high-performance, and high-traffic environment.
• Ensure 99.99%+ availability of the infrastructure that spans across multiple global datacenters in private and public clouds.
• Monitor and maintain health, performance, and security of all infrastructure components.
• Maintain and improve efficiency of the infrastructure processes. Automate wherever possible.
• Adhere to the change management and other established processes and procedures.
• Evaluate and analyze systems, performance, issues and metrics to provide recommendations for continuous improvement.
• Monitor and plan for capacity and growth.
• Maintain documentation and operational knowledge base.
• Respond to and troubleshoot incidents. Participate in root cause analyses.
• On call for incidents and maintenances as needed.
• Contribute to management of departmental budget.
• Support infrastructure assessments and audit activities.
• Establish and maintain vendor relationships, negotiate services, and manage service level agreements.
• Support negotiations and administration of vendor contracts and service agreements.
• Manage business continuity and disaster recovery. Conduct DR tests.
• Ensure safety and security best practices are always used when in data centers.
• Maintain inventory of physical and virtual assets.

Qualifications:

• 5+ years supporting a SaaS/Hosting type critical revenue-generating environment.
• Substantial technical knowledge of enterprise hardware and software including Kaminario, Netapp, Palo Alto, F5, Cisco UCS, Brocade and VMWare.
• Proven data center management experience.
• Working knowledge of Windows Server, Active Directory, ASP.NET, MS SQL Server, networks, caching and load balancing technologies. UNIX/LINUX experience desirable.
• Experience working in a strict change-controlled, 24/7 environment.
• Skill managing and prioritizing troubleshooting of enterprise services with complex interactions between applications, operating systems, network protocols, and client configurations.
• Experience with compliance activities associated with SOX and PCI DSS.
• Strong problem-solving methodology and root cause analysis.
• Ability to work with individuals at all levels across the organization.
• Experience managing large, complex projects across multiple teams and disciplines.
• Empathy for working with support teams to identify and remedy pain points.
• Someone energized by a fast-paced, iterative approach.
• Hands-on problem-solving skills, technical leadership and mentoring qualities.