Live Operations Specialist at Clutter

| Greater LA Area
Sorry, this job was removed at 5:04 a.m. (PST) on Tuesday, January 12, 2021
Find out who's hiring in Los Angeles.
See all Operations jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 500+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!


The Live Operations Specialist plays a key part in the customer journey by ensuring ongoing customer success. This role will handle most of the day to day transactions in and out of the warehouse and ensure high quality service is provided. This is an hourly position with a starting pay rate of $22/hour.


Scheduling: The Live Operations Specialist will need to work with leadership in each geo to coordinate, schedule and resolve any issues with all inbound/outbound shipments.

  1. Use the geo scheduling docs to inform each geo of incoming/outgoing shipments
  2. Coordinate with leadership in the event than an SLA needs to be broken
  3. Use judgment to make decisions about how to successfully facilitate active shipments; weigh the impact on the customer and operations
  4. Don't overbook slots and try to spread out inbound/outbound requests as much as possible

Order Processing: The Live Operations Specialist will coordinate all ongoing inbound/outbound shipments once the initial freight has hit the warehouse. This will require taking initiative and communicating back and forth with customers on orders. Decisions should be made to ensure that the orders are set up within Teal so that reporting is accurate. 

  1. Creating new SKUs in Teal for new inbound loads
  2. Creating inbound/outbound loads in Teal to ensure accurate inventory reporting
  3. Creating BOLs if necessary (customer doesn’t provide)
  4. Creating small parcel shipments  via FedEx or UPS if necessary 

Reporting: The Live Operations Specialist will also be responsible for providing inventory reports to customers who require visibility. In order to do this, the coordinator will need to get familiar with the Enterprise dashboards on periscope. 

  1. Specific customers require weekly or monthly reporting (Revolution Foods, Cosmo Chemicals, etc.)
  2. Providing inbound and outbound receipts to customers (sending over signed BOLs, tally reports, updated inventory reports)
  3. Periscope has all of the required data but it will require some knowledge of excel as the reports need to be downloaded and sorted by customer. 

Billing: Since the Live Operations Specialist will handle all of the day to day transactions, they will also be responsible for tracking these transactions in the 3PL billing tracker so we can accurately bill customers for storage, in/out, etc. 

  1. Input transactions in real time as they happen
  2. Leverage periscope to get CUFT data for cuft-based customers
  3. Check with local ops on any manual billing trackers for yard space, etc. 
  4. Use independent judgment to flag concerns or potential errors


  • 3-5 years of experience in a customer-facing role
  • Strong written and verbal communication skills; you must be able to communicate both internally and externally
  • Strong judgment and decision making skills; you need to be able to handle multiple priorities simultaneously
  • Ability to navigate highly ambiguous situations independently
  • Proven and sustained success in your current role
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Internal A/B Testing PlatformAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • Internal CRM platformCRM
    • SendGridEmail


Clutter is conveniently located in the middle of the trendy Hayden Tract in Culver City, minutes from the metro stop and downtown eateries.

An Insider's view of Clutter

What are some social events your company does?

During our hackathons, our Product and Engineering teams get together with the rest of Clutter to identify and solve existing and future challenges and deliver a working tech solution within 48 hours, including a chatbot to automate customer interactions and a robot prototype for our warehouses!


VP of Engineering

What projects are you most excited about?

I love bouncing around from building an A/B testing platform from scratch to launching new verticals to automating processes that make our teams more efficient. I'm now helping Clutter diversify its marketing funnel by expanding our SEO efforts. It's a mix of design, data, strategy, and automation, and it let's me flex different product muscles!


Senior Product Manager

How does the company support your career growth?

I joined Clutter as a Jr. Marketer, was promoted to Manager within a few months and most recently moved to the Product team! I’ve not only experienced a great deal of professional growth, but my career has been shaped entirely.


Associate Product Manager

How do you empower your team to be more creative?

We share the product specifications with all engineers in advance and let them express their feedback and technical opinions so that both Product and Engineers are aligned in understanding what we are building, why, and in which timeframe.


Director of Engineering

What's the biggest problem your team is solving?

We are obsessed with redefining the storage customer experience using technology. Our field operations are complex and communicating the right information at the right time is important so customers can plan their day accordingly. Real-time, thoughtful communication makes an already stressful process of storing and moving that much easier for them.


Associate Product Manager

What are Clutter Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
More Jobs at Clutter14 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Los Angeles
HR + Recruiting
Los Angeles
Data + Analytics
Los Angeles
HR + Recruiting
Los Angeles
Los Angeles
Los Angeles
Data + Analytics
Los Angeles
Los Angeles
Los Angeles
Design + UX
Los Angeles
Design + UX
Los Angeles
Los Angeles
Los Angeles
Design + UX
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Clutter's full profileSee more Clutter jobs