Organizes, creates, and facilitates delivery of employee & contractor training initiatives using varied learning methodologies including classroom training, blended learning, job aids, experiential learning, and e-learning, all with a primary focus of developing employee skills to improve the quality of customer interaction and outcomes.  Prepares training content and materials to be presented. Conducts follow up and maintains records of training activities. Tracks employee progress and analyzes program effectiveness. Participates in the design and development of training materials. Designs and develops in-house training materials using various media. Prepares and supports staff to perform their job duties. Works with operations management team to identify training opportunities, and partner with operational supervisors and managers in the delivery of training.

Requirements:

• Bachelor’s degree in related area or the equivalent combination of relevant education and experience (four years’ direct relevant experience is equal to a Bachelor’s degree)

• Minimum two years’ professional experience leading cross-functional projects, meeting relevant timelines and project goals.  

• Travel required, at least 25%

Special Skills Required to Perform this Position:

• English grammar, punctuation, and mechanics

• Very strong skills with presentation design and delivery

• Basic skills in Microsoft Outlook and Excel

• Comfort working efficiently and on-schedule on multiple projects with competing priorities

• Demonstrated ability to effectively communicate to a variety of audiences (verbal and written)

• Copy editing content for errors, style, accuracy, and meaning

• Ability to set effective priorities, handle multiple tasks, problem-solve, analyze and interpret data, be detail-oriented

• Ability to work effectively within a diverse, cross-functional team across multiple sites

Preferred Skills for this Position:

• Knowledge of training delivery best practices

• Experience creating and delivering leadership development training

• Experience with Adobe Captivate and Prime, preferred

• Experience with PDF creation/editing software is desirable

• Knowledge in eLearning course authoring is desirable

• Experience with LMS functionality is helpful

• Experience designing and creating self-directed e-learning courses and converting existing in-class training materials to e-learning