IT Service Desk Technician
The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the Service Bar level.
Provide first line support of incoming requests to the Service Bar. Successful resolution of first line help tickets for users. Maintains department SLA’s, triage tickets and escalate as needed. Performs a variety of daily duties to allow continuous operation of company facilities, equipment and operation. Contributes to the ongoing break/fix Wiki, knowledge base and lessons learned.
This is a fast-paced position that requires the successful candidate to have patience, a positive attitude and the desire to learn and grow. Excellent soft skills and strong writing skills are a necessity. We are looking for an entry level IT person who wants to start their career at an exciting company that is changing the future.
MINIMUM REQUIRED EXPERIENCE:
- College diploma or university degree in the field of computer science and/or 1 year equivalent work experience.
- Knowledge of basic computer hardware.
- Experience with Microsoft Windows 7 & 10 desktop operating systems.
- Ability to add, delete, clear jobs for network printers.
- Working knowledge of a range of diagnostic utilities.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Strong documentation skills.
- Fluent English language skills.
Any industry certification is a plus.
Hyperloop One is an Equal Employment Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Hyperloop One will consider qualified applicants with criminal histories consistent with the “Ban the Box” legislation. We may access publicly available information as part of your application. For full information on how your personal information will be stored and processed, please click here.
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