Core Digital Media
Core Digital Media empowers you to make smart financial decisions related to life's biggest moments
Playa Vista, CA

IT Manager at Core Digital Media

| Greater LA Area
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Core Digital Media is focused on empowering people to improve their lives financially. For the last 20+ years, our websites LowerMyBills, WalletJoy and PolicyPilot has been focused on helping people navigate the world of finances, providing them with savings and money-making opportunities through our relationships with service providers across mortgage, credit cards, loans, insurance, banking, home services and personal finance.
Core Digital Media is seeking IT Manager to join our technology team. This person will lead, develop and drive our Help Desk team to new levels of customer service and performance while also providing strategic technical management and hands-on involvement in day to day operations. We are looking for a pro-active and self-motivated individual who likes to work in a fun and collaborative environment and exemplifies a “can-do” attitude towards learning new skills.
The IT Manager is responsible for investigating and guiding the Help Desk team in implementing industry standard best practices from a Windows system administration perspective and will be responsible for managing user security, single-sign-on system, internal office systems and cloud infrastructure. The IT Manager builds and maintains positive and strong working relationships across the business with all internal and external partners and is an analytical, collaborative, and proactive team player.

Responsibilities

  • Responsible for overall maintenance, troubleshooting and support of the office systems and peripherals, while meeting SLA’s.
  • Establish and foster a positive and collaborative high-performance team culture with focus on customer service
  • Responsible for effective coaching and development of direct reports; Manage and drive team performance and productivity
  • Responsible for asset inventory, management and software distribution.
  • Develop, implement, and maintain IT service desk policies and procedures as per best practices.
  • Forecast, plan and manage future expansion of office systems.
  • Responsible for office system security and compliance.
  • Responsible for office system upgrades and installations.
  • Responsible for Office Hardware & Peripheral/Office system Software.
  • Responsible for vendor management for office systems software and hardware.
  • Develop reports on helpdesk team’s productivity and customer satisfaction.
  • Work closely with operations and network team.
  • Provide off-hours support and systems maintenance, both scheduled and unscheduled, as required.
  • Maintain documentation and continuously improve all office systems and support processes.
  • Build Deploy and Manage Windows Servers in a VMware based environment.

Skills

  • Strong people leadership as well as technical management skills.
  • Extensive knowledge of Single Sign-on/OKTA, Two factor Administration (Duo)
  • Experience with DNS, DHCP, AD, Azure AD, Group Policy, Certificates.
  • Extensive experience with Microsoft SCCM
  • Extensive experience with PowerShell
  • Windows and Mac OS
  • Extensive experience with Office 365, Exchange 365 configurations and Microsoft Teams
  • Extensive experience with Virtual Server (VM, fileserver)
  • Experience with AWS
  • Experience with administration of mobile devices, remote access, systems imaging, and virus/malware removal
  • Working knowledge of networking, wireless, servers, telecom and security principles.
  • Knowledge of Exchange servers and multi-site Exchange topology.
  • Experience with enterprise backup and recovery processes.
  • Ability to identify/research and troubleshoot issues stemming from multiple sources including Hardware, Software, OS, and Network equipment.
  • Experience with Cisco Meraki Wireless Appliance(or equivalent system), and experience with Cisco phone systems will be plus

Requirements

  • BS/MS or equivalent experience.
  • 5+ years’ experience in supporting help desk operations including people management (at least 3 years of system admin hands on experience).
  • Security and compliance minded individual subscribing to least privilege and best practice methods.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people.
  • Proven track record working in fast-paced environment.
  • Self-Starter & demonstrated ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.

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Where we are

We are located in West Los Angeles in the heart of Silicon Beach.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Core Digital Media Perks + Benefits

Core Digital Media Benefits Overview

Core Digital Media provides its team members a comprehensive benefits package that includes medical, dental and vision coverage, 401K matching (we match 100% up to 3% of your contribution), Team Member Stock Purchase Plan, annual bonuses, unlimited PTO plan, in-office yoga and HIIT classes, in-office massages, breakfast and lunch provided twice per week, healthy snack options, beer on tap and much, much more.

Culture
Volunteer in local community
Core Digital Media believes in giving back to the community where we live and work. We participate in a variety of charity efforts such as LA Food Bank, Wounded Warriors Project, Angel Tree Toy Drive
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
CDM has committee focused on company culture and events, community outreach and charity, new team member buddy program and others.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We match 100% up to 3% of the employee's contribution with a 4 year vesting period
Employee Stock Purchase Plan
Performance Bonus
CDM's performance bonuses are paid quarterly or annually depending on the role you are in. We also give quarterly awards to those nominated by leadership as well as their peers
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
We offer 10 paid holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
We bring in lunch on Wednesdays and breakfast every Thursday morning
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Core Digital Media

What’s the vibe like in the office?

CDM is unique in that it exists in a competitive, fast-paced, ever-changing industry and still maintains its collaborative, nurturing community spirit. People are encouraged to think creatively and take risks; the result is a group of people invested in and energized by the work they do.

Chelsea Fusco

Online Marketing Manager - Team Lead

What does your typical day look like?

As Social Media Manager of WalletJoy, a typical day at work is never quite typical at all! With the startup nature of the brand and the current remote work situation – every day is different. My days are always filled with support from CDM, though. When you feel appreciated, it makes a difference. This company lives out the mantras they preach!

Nicole Musa

Social Marketing Manager

How has your career grown since starting at the company?

I started as an entry-level Analyst & I am now a Director leading our CRM team. This is due to CDM's investment in my training & professional development. Leadership has always kept my best interests in mind, and has provided me with the tools needed to accomplish my goals. As a result, I have been able to succeed in ways I could not have imagined.

Megan Craven

Director of Marketing (CRM)

How do your team's ideas influence the company's direction?

In Business Analytics, we are constantly tracking and analyzing the company’s performance and impacts of any strategy or business changes. We then summarize our findings into a clear and concise story to show current health of the business and make strategic recommendations. This applies to both day to day and long-term business decisions.

David Peet

Manager of Business Analytics

What projects are you most excited about?

Our continued re-architecting monolithic applications into Microservices. CI/CD is being re-imagined and actively worked upon including expanded Test Automation capabilities. Our front-end continues to get modernized by addition of new UI frameworks. After successful migration to AWS, we continue to explore building more cloud native applications.

Deepak Vashishtha

VP of Software Engineering

Jobs at Core Digital Media
14

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Principal Software Engineer

Core Digital Media
Greater LA Area
3 days ago
+52
Are you passionate about learning and intellectually curious? Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable? Are you energized by trying new things, have an agile mindset and enjoy making an impact? If the answer is YES, then we have the right job for you. We at Core Digital Media are building the next generation web applications with modern architecture and infrastructure

Sr. Software Test Engineer

Core Digital Media
Greater LA Area
1 week ago
+52
We are seeking a Senior Software Test Engineer to join our engineering team to work in a fast-paced, start-up like environment. The Sr. Software Test Engineer will be a key participant in the improving of applications quality. We are looking for a pro-active, self-motivated, well-rounded and hands-on individual who likes to work in a fun and collaborative environment

Software Engineer

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media is seeking a Software Engineer to join its Engineering team to work in a fast-paced start-up like environment. This Developer will be a key participant in the design, development and delivery of mission-critical Web applications. We are looking for a pro-active, self-motivated, well-rounded and hands-on individual who likes to work in a fun and collaborative environment.   About our Technology Department: Our technology team is

Product Manager

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media is a leader in online customer acquisition. Through our industry leading marketing platform we are able to connect consumers with mortgage service providers and help them save money.   Our goal at Core Digital Media is to empower people to improve their financial lives. In 2020 we empowered 4 million people and want to help even more in 2021   Core Digital Media is looking for a Product Manager to help grow our Financial

Recruiter

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media seeks a motivated Recruiter to help build strategic relationships with hiring managers so that great candidates are presented and assessed for mission critical needs. This is a hands-on recruiting role for a results driven recruiter who understands the importance of quality and relationships. Client management skills really set this candidate apart from the others and as a trusted adviser to the Hiring Manager this candidate

Marketing Business Analyst

Core Digital Media
Greater LA Area
1 week ago
+52
The Marketing Business Analyst will work across the organization identifying actionable insights to drive strategic business decisions. This collaborative role will query data from multiple databases, research and implement innovative ways to look at data, perform a wide range of formal and ad hoc analyses, and present recommendations across all levels of the company. This role requires strong written and verbal communication skills with the ability to support senior leadership and external partners.

UX Designer

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media is focused on empowering people to improve their lives financially. For the last 20+ years, our websites LowerMyBills and PolicyPilot has been focused on helping people navigate the world of finances, providing them with savings and money-making opportunities through our relationships with service providers across mortgage, credit cards, loans, insurance, banking, home services and personal finance. Core Digital Media is

Site Reliability Engineer

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media is focused on empowering people to improve their lives financially. For the last 20+ years, our websites LowerMyBills and PolicyPilot has been focused on helping people navigate the world of finances, providing them with savings and money-making opportunities through our relationships with service providers across mortgage, credit cards, loans, insurance, banking, home services and personal finance. The DevOps team members at

Editor

Core Digital Media
Greater LA Area
1 week ago
+52
Core Digital Media is a leading digital marketer and provider of online solutions that enable people to save money and make smarter financial decisions.   We’re currently hard at work laying the foundation for an exciting new personal finance experience and looking for well-rounded content editors to join the team.   As an editor, your primary priority will be to review, fact-check, and edit engaging, accurate, unbiased, SEO-optimized guides,

Sr. Software Engineer (React/Node)

Core Digital Media
Greater LA Area
1 week ago
+52
The Sr. Front End Developer will be a key participant in the front-end/UI design, development and delivery of mission-critical Web applications. We are looking for a pro-active, self-motivated, well-rounded and hands-on individual who likes to work in a fun and collaborative environment.

Online Marketing Manager (Social)

Core Digital Media
Greater LA Area
1 week ago
+52
About Core Digital Media We’ve been crushing it in direct-response advertising for over 10 years, using a combination of people, platforms, and data to turn ad impressions into high-quality customers for our clients. Now, we are looking for another to join the team and continue this tradition.   The Opportunity We are seeking a strong Online Marketing Manager who can leverage data and their own creativity to produce highly profitable DR marketing

Marketing Technology & Integrations Manager

Core Digital Media
Greater LA Area
2 weeks ago
+52
About Core Digital Media: Core Digital Media is focused on empowering people to improve their lives financially. For the last 20+ years, our websites LowerMyBills and PolicyPilot has been focused on helping people navigate the world of finances, providing them with savings and money-making opportunities through our relationships with service providers across mortgage, credit cards, loans, insurance, banking, home services and personal finance.  

Consumer Insights Specialist

Core Digital Media
Greater LA Area
3 weeks ago
+52
We are seeking a Consumer Insights Specialist who is passionate about deeply understanding our consumers. This person will obtain a clear understanding of our consumers’ needs, wants and behavioral attitudes as they relate to our products, marketing messaging, and down-funnel communication. The Consumer Insights Specialist will translate insights into actionable strategies and tactics for use throughout the organization.

Product Designer

Core Digital Media
Greater LA Area
3 weeks ago
+52
CDM is seeking a Product Designer to work on new products aimed at fulfilling our mission: to help people make better financial decisions. Financial products can be complicated - we're looking for a product designer up to the task of breaking down these complicated processes and products into digestible, informative, and engaging interactions. The right person for the job is creative, empathetic, and intelligent, with a passion for finding ways