IT Manager

| Greater LA Area

FabFitFun is seeking an experienced and proactive IT Manager to support immense growth in our West Hollywood HQ. As the IT Manager, you will manage our existing Helpdesk team, support ongoing and future office expansions, and collaborate with our IT Director to develop IT roadmap, implement new systems and processes, and build a world-class IT department.

What you’ll do:

  • Manage the corporate helpdesk team at multiple office locations around our West Hollywood HQ that provide support for 300+ employees
  • Collaborate with IT Director to constantly improve the onboarding, support request, and off-boarding processes
  • Help build an IT infrastructure that can support the rapid expansion of the company
  • Train and support junior team members
  • Evaluate and implement SSO
  • Improve asset management system and policies as well as MDM
  • Implement a new helpdesk ticketing system which tracks SLA performance, provides helpdesk documentation, and collects CSAT ratings
  • Deploy RADIUS for company wifi
  • Enhance conference room, office, all-hands A/V systems
  • Report on IT/infrastructure spend
  • Identify areas of improvement in our current processes

What you'll bring:

  • BS in Computer Science, Information Technology or related experience
  • 8+ years of experience in IT systems administration (startup preferred) with at least 1-2 years of supervisory/management experience.
  • Advanced knowledge of Microsoft OS and technologies (AD, Office365, Azure)
  • Extensive knowledge of Google Apps
  • Vast experience supporting Mac environments
  • Excellent troubleshooting methodologies
  • Strong customer service skills 
  • Superb vendor management skills
  • Experience with SSO, MDM (PC and Mac), and directory services
  • Proven experience developing and implementing complex IT processes
  • Strong degree of technical aptitude
  • Excellent written and verbal communication skills

What You'll Get

  • Opportunity to help create IT roadmap, implement new systems and processes, and build a world-class IT department
  • Daily impact on one of the fastest growing companies in the US that is revolutionizing ecommerce
  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Unlimited PTO
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
  • Catered meals, kitchen stocked with great snacks and drinks
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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