IT Help Desk

We need a help desk hero! We’re looking for a savvy IT Help Desk guru to provide support to our Irvine office. If you have a proactive can-do attitude, demonstrate an interest in learning more about IT and have strong organizational skills, apply here! In this role, you will handle a wide spectrum of IT issues and have the opportunity to learn and advance your career within a creative and fun office environment.

The ideal candidate is dependable and demonstrates strong customer service skills and a willingness to listen and give instruction. This role will provide exposure to cloud technology and a wide variety of different operating systems. You will be working with development, creative and administrative team members and have the growth potential to be in a Sys Admin/DevOps role. We work hard to build up our employees and set them up for success – join our team and show us your passion and unique skill-set. We look forward to learning from you!

What You Will Do

• Act as an IT Help Desk resource for the company

• Serve as the first point of contact for team members seeking technical assistance

• Answer queries on basic technical issues and offer the best solution to resolve them

• Assist in maintaining all user equipment, workstations, printers, copiers, etc.

• Troubleshoot user problems and assist in day-to-day software and hardware malfunctions

• Assist the Systems and Network Administrator’s as necessary

• Be involved in inventory projects and the development of organizational projects within the office

• Resolve IT issues within our ticketing system (Jira, ZenDesk, FreshService and Teamwork experience are all a plus!

What we are Looking for

• Previous desktop support in Windows and Mac

• Bachelor’s degree from a four-year college, or in process of attaining

• The ability to juggle multiple responsibilities at the same time and troubleshoot problems while remaining calm and professional

• Experience with Microsoft Office, Jira/Confluence, Adobe Products

• Experience with printer networking

• Strong organizational skills

• Experience in managing expectations with other people

• Strong communication skills

• Familiarity with administering and maintaining business related hardware and software

• Willingness to learn

• A+ Certifications a plus, MSCE a plus

• Bonus! - Windows Server, AWS experience

What You Need to Succeed

• An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution

• Must be customer-oriented and patient to deal with difficult situations and problems that arise last minute

• Excellent written and verbal communication skills in order to interact effectively across multiple teams

• Ability to take direction and find a resolution even when you may not know the answer right away