Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach. We are looking for motivated team players ready to jump in as we work together to drive our company’s accelerated growth. (Just a heads up - we were selected as one of the best places in LA to work in 2021!)

What You Will Do:

Manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network.

• Set up company laptops and desktops for new hires.
• On premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones).
• Remote troubleshooting of employee home network/connectivity issues.
• Administration of Google Workspace (G-Suite) and other SaaS tools as necessary (ZenDesk, Jira, Salesforce, LastPass etc).
• Manage VPN Access via AppGate SDP.
• Implement and administer IT policy and procedure related network hardware and software acquisition, use, support, security, and backup.
• Performs basic IT Security Audits on a regular basis.
• Documents process for scalability and configuration of remote users.
• Document processes for IT best practices.
• Document process for administration of all third-party software tools.
• Assist in physical installation of equipment at off-site data center locations as necessary.
• Researches and evaluates new technologies and assists with negotiating contracts with and activities of hardware, software, telecommunications, support, and training vendors.
• Assist in developing and implementing disaster recovery procedures.
• Provides basic project management for various IT projects as needed.

Requirements:

• Network troubleshooting; LAN support; hardware/software.
• MDM administration (Jamf, Intune).
• Experience with Google Workspace (G-Suite), Jira, ZenDesk, Salesforce, LastPass Enterprise, Jamf, ITAM software.
• Experience troubleshooting Mac OSX, Windows 10, iPhones and Android devices.
• Excellent written and oral communication skills.
• Basic IT Security principles, procedures and best practices.
• Strong organizational, problem-solving, and analytical skills.

Who you Are:

• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Creative, flexible, and innovative team player.
• Ability to analyze complex data and develop innovative recommendations and solutions.
• Excellent planning, organizing, and project management skills.
• Excellent technical troubleshooting skills.
• Ability to work within a set budget and find cost effective solutions to complex problems.
• Ability to implement effective change management strategies.

Work perks worth the hype:

• Competitive compensation package
• Stock options
• Medical, dental, and vision insurance
• PTO, Paid Sick Time, Holidays, Bereavement time 
• 401k program with generous company match
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Your birthday off
• Apple laptop
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking