Incident Manager (Remote) at Blue Pisces Consulting Inc

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We are currently searching for a strong Incident Manager that will be responsible for overseeing incidents that occur and handling outage communications.  This is a full-time position (W2 employee) and you will have the opportunity to work at a very notable and respectful entertainment company. This role will be part of a Production Technology Operations team, focused on supporting the AWS infrastructure for our client and those business functions that support the Productions (movie-making). Any experience in the Media/Entertainment industry would also be a big plus.

 

Job Requirements:

* You thrive in an outage situation and naturally drive the team towards a solution

* You are comfortable collaborating with and organizing large groups

* You have a thorough knowledge of monitoring/alerting tools to improve engineering

* response times

* Assist development teams in identifying Service-Level Indicators (SLIs), Service-Level

* Objectives (SLOs) and Service-Level Agreements (SLAs)

* You have experience defining and implementing Incident Management processes that

* follow ITIL 4 methodologies

* You have experience authoring and driving Root Cause Analysis (RCAs) documentation

* You twitch when an alert is triggered

* Thorough knowledge of monitoring tools like Datadog, New Relic, and/or Zabbix

* Administrator knowledge of communication tools like Slack, PagerDuty, etc.

* Experience with AWS, Google Cloud, and/or Azure cloud platforms

* Experience implanting, tracking and managing Problem Management

* Must have experience producing Executive reports based on monthly operational performance

* Strong oral and written communication skills

 

Benefits:

This is a full-time, W2 position (not a contract) with Blue Pisces Consulting Inc. We offer a very competitive benefit package including:

* Attractive compensation

* Paid holidays and sick days

* Paid vacation days

* Comprehensive Medical, Dental and Vision package (50% paid for employees, 25% for spouses/dependents)

* Discretionary bonus

* 401(k)

 

** Please note:  We cannot currently provide visa sponsorship. If you require visa sponsorship now, or in the future, please do not apply for this position. **

 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TerraformLanguages
    • Cloud FormationLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement

Location

We serve our clients so our locations are diverse. Simi Valley represents headquarters, but employees generally are at our client offices or remote

An Insider's view of Blue Pisces Consulting Inc

How would you describe the company’s work-life balance?

Having done my Masters thesis in Work Life Balance, I can assuredly say that Blue Pisces is on the forefront of creating that balance and integration that is needed in today's working environment. I am able to have a flexible work schedule to suit my family needs which in turn makes me more-productive and allows me to contribute my best to my work.

Soumya

Project Manager

How do you make yourself accessible to the rest of the team?

As a servant leader, I am in the trenches with my team. We work side by side, and each individual has a seat at the table. The direction of our company is dictated by how we work together as a team. We're all rowing together and steering the ship in the direction we want to go. Some leaders believe in an open door, I believe no doors are needed.

Damion

CEO

What's something quirky about your company?

Having only recently joined the team, one of my favorite things that I’m learning about everyone is that we are all huge foodies. Someone always has a top-notch lunch spot recommendation, and our general Slack channel is filled with recipes and pictures of people’s cooking projects. It’s so much fun to share this interest with my colleagues!

Kim

Project Manager

What are Blue Pisces Consulting Inc Perks + Benefits

Blue Pisces Consulting Inc Benefits Overview

We offer a very competitive benefit package including:

* Attractive compensation
* Paid holidays and sick days
* Paid vacation days
* Comprehensive Medical, Dental and Vision package (50% paid for employees, 25% for spouses/dependents)
* Discretionary bonus
* 401(k)

Culture
Partners with Nonprofits
Each year we partner with the Adopt-A-Family program to provide for families during the holiday season. We are believe in giving back so we look for opportunities like this to help where we can.
Friends outside of work
Eat lunch together
Intracompany committees
Committees are put together frequently to plan events throughout the year. Sometimes these are events for clients, other times they are internal for holiday parties, a company picnic, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Retirement & Stock Options Benefits
401(K)
Blue Pisces works with John Hancock and offers many different funds for 410(k) contributions, both pre-tax and post-tax. Currently, we have a optional profit sharing program but look to match soon.
Performance Bonus
Success is shared with our team, individually and at a group level. Performance is rewarded and recognized in the form of discretionary spot bonuses and an annual bonus program.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Keeping in mind that we must serve our clients, we have a very flexible schedule and do not micromanage our staff. Hours can vary based on your life situation and handled day by day.
Remote Work Program
Our remote work program includes work from home occasionally when needed. Again, this can vary based on our clients but generally we have flexibility with how we handle remote work.
Company sponsored family events
Currently, Blue Pisces has an annual Holiday party and a summer company picnic. Typically the holiday party is for adults and the summer picnic for the extended family.
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
We like to get out as a team often. Sometimes this is to celebrate a birthday, or a new hire, or just because. Generally this is every couple of months.
Professional Development Benefits
Job Training & Conferences
At Blue Pisces we encourage career development and social networking. Attending conferences and job training events are a big part of that so we provide for our staff to attend approved events.
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
We cover industry certifications on an individual basis that aligns to that person's career development program.

Additional Perks + Benefits

Beyond all the benefits we offer, our culture is the real benefit. You will join a dynamic, growing and exciting team. We work hard and play hard together. Everyone can contribute and advance their career in the direction they want to take it. Additionally, you get rewarded for being successful and making the company successful. So whether that is through our employee referral program, a lead generation or just delivering well for a client you will share in our success.

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