About the job

Cloudvirga is a FinTech company that is disrupting the lending industry with an intelligent consumer point of sale platform. We’re tackling the home loan process, while creating a better experience for consumers, reducing loan costs and time to close, and eliminating the hassle of multiple touch points. Cloudvirga strives to make the process of securing a mortgage easier for consumers while making the American Dream more achievable. Our digital mortgage platform radically cuts mortgage loan costs, increases transparency and reduces the time to close a loan. We process over $200 billion in loans per year for some of the largest mortgage lenders in the US as we help them reduce the time and cost to manufacture a loan. 

What You'll Do

The Implementation Specialist will work closely with customers and internal Cloudvirga teams and function as a subject matter expert for a specified set of products and services being offered. They will act as a solution architect for the design of customer workflows, facilitate the desired system requirements, and provide guidance to the customer throughout the life of the implementation process. They will provide project leadership to customers with the goal of efficiently driving the best practice implementation cycle for deploying our Digital Mortgage POS solution. This position is based in Irvine, CA and open to remote work.

Specifically, You Will:

• Work with customers to receive, document and prioritize incoming feature/ enhancement/ project requests
• Translate internal product documentation, technical-speak and troubleshooting steps for business users, in preparation for CV deployments
• Work closely with the Customer Support team for the complete resolution of client issues
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify, document, write all user stories/ change requests through the CV SDLC, coordinating with the project manager for development and delivery schedules
• Attend Client Facing training calls that the client proctors with their users to ensure we can provide answers to questions that arise about system
• Partner with VP’s Customer Success and Program Managers to ensure the client receives the highest level of service with the goal of achieving adoption and moving toward new contracts
• Assist Program Managers with project plan creation and creation of decks/ presentations for client meetings

What You'll Need

• MUST have extensive knowledge of the Mortgage Banking industry, Vendors, and Products as well as tools used by lenders/ brokers (e.g., POS, LOS, CRM, etc.)
• Have driven numerous implementations typically gained through a minimum of 5+ years of experience
• Have hands-on experience integrating technologies – Credit, Pricing, Fees, AUS, MI, Appraisal, and Documents.
• Experience with ITIL based ITSM and familiarity with navigating SaaS based platforms and software deployment
• Excellent technical troubleshooting, documentation and customer communication skills (both oral and written)
• A detailed, results-oriented mindset and a work style that balances an ability to be self-directed and share knowledge and information as part of a team
• Demonstrate Administration and Settings knowledge of Encompass or other LOSs;
• Utilize project management skills to properly oversee the project timelines, customer expectations and scope of the engagement
• Ability to think outside the box to find creative ways to solve technical and business problems
• Prior experience at a fast-growing early stage company, or demonstrated experience helping to build repeatable, scalable customer support processes while delivering stellar customer support – you need to be as excited about building a company as you are about delivering exceptional support services
• Flexibility and ability to work weekends and / or holidays as needed based on business demands and a rotating support schedule

What We Do:

Recently acquired by Stewart Title (NYSE:STC) Cloudvirga™ is revolutionizing mortgage origination by building intelligence into the digital mortgage. Cloudvirga’s Digital Mortgage Platform goes beyond just taking an application — it automates tasks traditionally performed by back-office operations staff to radically cut costs, improve the customer and loan officer experience and deliver a truly digital experience across the origination process. Cloudvirga’s unique approach to the mortgage manufacturing process allows lenders to realize the benefits of tomorrow’s digital mortgage today. Information is delivered accurately and compliantly from the start. Tasks that normally drain resources and delay the process are automated, and complex calculations are performed at the point of sale to create underwriter-ready loans. By combining deep industry expertise with a truly intelligent workflow, Cloudvirga’s platform offers a reimagined approach to digital mortgage origination. Founded off a top U.S. lender, Cloudvirga doesn’t just build pretty apps — we understand that mortgage processing is complicated and the consequences of non-compliance and inefficiencies are expensive. That’s why so many top lenders choose Cloudvirga.   

Where You'll Work:

We are located in the heart of Irvine's technology hub at UCI Research Park, a campus that offers hiking, biking, dining, walking trails, common areas and an on-site gym. Cloudvirga offers all full-time employees unlimited paid time off to allow our team members to properly recharge, 12 paid holidays, competitive base salaries, and affordable health coverage with generous company contributions.