iHerb Logistics Coordinator at iHerb
The Global Logistics Coordinator is responsible for coordinating and tracking, both domestic and international, worldwide shipments from their starting points to final destinations in the most efficient and cost-effective ways possible. These coordinators must always stay up-to-date with developments in their field ensuring that they keep track of the Customs regulations and route-services of other shipping companies. The GL Coordinator must leverage their strong analytical skills and extensive knowledge of company policy as it relates to shipping and export rules and regulations.
Communicate to the Global Logistics Supervisor any discrepancies of lost, damaged, delayed and/or customs shipment issues. The GL Coordinator will work with various logistics vendors to ensure shipments are properly sent to their correct destination in a timely manner
Maintain order management discrepancies and communications, both domestic and internationally, as it relates to shipments while facilitating the process to enhance the efficiency.
Resolve undeliverable shipment discrepancies with the corresponding internal departments to determine and analyze the root cause
Research lost shipments, broken items, prohibited items, customs rejection shipments and tracking between custom brokers and the company
Daily follow-up with various logistics vendors to ensure timely process flow including but not limited to ensuring resolution of any shipping related issues
Perform audit review of logistics processes with the management team when necessary
Attend GL team meetings and organizational initiatives as necessary
Support special projects when needed as assigned by the management team
Exercises discretion and independent judgment on routing decisions, freight planning and financial impact.
Knowledge, Skills, and Abilities:
Excellent Communication and Interpersonal skills
Drive and ability to respond effectively and efficiently to customer challenges using independent judgment to make freight planning decisions in the customer’s and the company's best interest
Intermediate to Advanced knowledge of Microsoft Office Suite
Root Cause Analysis
Strong attention to detail with proven accuracy
Knowledge of customer service principles and practices
Initiative and Adaptability
Verifiable record of successful customer and carrier management skill
- Generally requires a minimum of two (2) years of related experience.
- Bachelor’s Degree preferred, and/or equivalent experience required.
Please Note: At this time we are not offering any employer-sponsored work authorization.