FabFitFun
West Hollywood, CA
Hybrid

Helpdesk Technician

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FabFitFun is looking for a Helpdesk Technician to join our growing IT team and provide technical support to 300+ users across our West Hollywood HQ! 

Our ideal candidate must have experience diagnosing issues related to computer hardware or software, networking equipment, printers, scanners, copiers, VoIP phones, A/V equipment, as well as be able to independently research, select, and implement reasonable solutions, and document resolution and proper operating procedures. 

What you'll do:

  • Provide day to day end-user support for 300+ users across multiple locations 
  • Assist with New hire on-boarding including desk set-up and new hire orientation
  • Provide first level technical support contact for all computer issues (Mac, Windows, Printers, IOS, Android)
  • Assist with project implementations
  • Manage IT asset inventory, forms and policies
  • Troubleshoot, diagnose, and repair hardware, software, network and peripherals issues
  • Document, monitor, and resolve support tickets for all IT related issues in a timely manner
  • Provide on-call/after-hours support, system implementations, and upgrades
  • Write technical documents to be used by other technicians
  • Work with IT Manager to improve help desk support processes, equipment, and software selection
  • Frequent travel to our City of Industry warehouses is required 

What you'll bring:

  • 3 years of IT Help Desk experience in a MacOSX environment with emphasis on networking and cloud software
  • Strong experience with Google Apps for Business: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets
  • Experience providing support for Firefox, Chrome, Safari, IE
  • Background in providing desktop support for Windows 7/10 and Mac OSX 10.9+
  • Knowledge of support for Microsoft Office Suite 2010, 2013, 2016
  • Experience administering MDM, SSO, enrollment/provisioning systems
  • Familiarity with ticketing systems
  • Proven ability to provide proactive customer service with strong attention to detail.
  • Working knowledge of a range of software and hardware diagnostic tools
  • CompTIA A+, Apple ACMT, and/or Network+ Certification preferred 

What you'll get: 

  • Full health-care coverage
  • Dental and vision coverage
  • Competitive medical coverage for dependents
  • Generous vacation policy
  • Paid parental leave
  • Free FabFitFun subscription
  • Fun and friendly culture

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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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