FabFitFun is looking for a Helpdesk Technician to join our growing IT team and provide technical support to 150+ users in our multi-building warehouse in Chino! 

Our ideal candidate must have experience diagnosing issues related to computer hardware or software, networking equipment, printers, scanners, copiers, VoIP phones, A/V equipment, as well as be able to independently research, select, and implement reasonable solutions, and document resolution and proper operating procedures. 

What you'll do:

• Provide day to day end-user support for 150+ users  
• Assist with New hire on-boarding including desk set-up and new hire orientation
• Provide first level technical support contact for all computer issues (Mac, Windows, Printers, IOS, Android)
• Assist with project implementations
• Manage IT asset inventory, forms and policies
• Troubleshoot, diagnose, and repair hardware, software, network and peripherals issues
• Document, monitor, and resolve support tickets for all IT related issues in a timely manner
• Provide on-call/after-hours support, system implementations, and upgrades
• Write technical documents to be used by other technicians
• Work with IT Manager to improve help desk support processes, equipment, and software selection

What you'll bring:

• 3 years of IT Help Desk experience in a MacOSX environment with emphasis on networking and cloud software
• Strong experience with Google Apps for Business: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets
• Experience providing support for Firefox, Chrome, Safari, IE
• Background in providing desktop support for Windows 7/10 and Mac OSX 10.9+
• Knowledge of support for Microsoft Office Suite 2010, 2013, 2016
• Experience administering MDM, SSO, enrollment/provisioning systems
• Familiarity with ticketing systems
• Proven ability to provide proactive customer service with strong attention to detail.  
• Working knowledge of a range of software and hardware diagnostic tools
• CompTIA A+, Apple ACMT, and/or Network+ Certification preferred