As an integral part of the executive leadership team, the Head of Services is responsible for the strategy, growth and day to day leadership of Hawke’s 5 service channels (Lifestyle Marketing, Media Buying, Creative, Strategy, Content).

The Head of Services (HOS) is cognizant of Hawke’s short, mid and long-term goals and uses this understanding & knowledge to achieve the strategic goals and objectives on a year over year basis. The HOS will also be a central figure in assisting the executive leadership team in the future development of each services’ business and operational plans.

Your Responsibilities:

• Assures business objectives are being defined and achieved by establishing and continuously monitoring, evaluating and analyzing key metrics
• Leads strategic, high-volume experimentation on all current, future and potential service channels
• Works cross-functionally with Finance, Sales, Operations, and Marketing to ensure profitable growth of each of Hawke’s service departments and constituent service offerings – including but not limited to development of new offerings, reduction of under-performing lines of business, sales enablement, marketing coordination and responsible hiring & sales forecasting.
• Creates processes to ensures the client’s message is distributed across channels and to targeted audiences in order to meet sales objectives
• Coordinates with all service channels to develop integrated solutions and expand Hawke service offerings to clients
• Maintains operational oversight of each service channel
• Oversees service leadership to develop and grow key positions into stronger leaders
• Develops strategies and tactics to improve operational efficiency and effectiveness
• Develops strategies and tactics to improve current services provided to clients and identifies new service offering opportunities
• Oversees preparation of internal budgets and budget variances for the service channels
• Provides financial forecasting and analysis to support service goals and creates comprehensive service offering and operational reports

Skills and Experience:

• Minimum of a bachelor’s degree
• Strong operations background, preferably with an agency
• Impeccable communicative skills (written and verbal)
• Sound judgement and ability to maintain confidentiality
• Excellent organizational skills

What Hawke Offers:

• A ridiculously awesome work environment - equal parts laid-back startup and motivated meritocracy
• An executive team that has scaled startups in the past 
• Tons of training opportunities, including weekly education, book clubs, online courses, paid live courses, and a highly skilled team to learn from/with
• Great opportunities to grow your technical skills and grow into a leader in the creative space
• 401K, Healthcare, Vision, Dental and unlimited vacations (we value performance and reward accordingly!)
• Dog friendly environment

Our outsourced CMO value prop is taking the digital marketing world by storm. It’s why we’re one of Inc.’s fastest growing companies in the country. We’ve got no plans to slow down anytime soon, and we’re staffing up our marketing team to support our scaling operations. At Hawke, we work hard, but we chill harder - we’re proud to be one of Glassdoor’s 50 best places to work in the country!