Head of Community 

Who We Are

AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.

Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 500 companies, including leading organizations such as WeWork, Activision Publishing, Lions Gate Entertainment Corp., TripAdvisor, Arthur J. Gallagher & Co. and Cox Communications, among many others.

Who We Are Looking For

The Community is focused on driving shared value between AuditBoard and our customers to increase engagement, satisfaction, expansion, and retention. The successful candidate will have a strong track record crafting a comprehensive vision, collaborating with leadership across AuditBoard, building and managing a team to deliver on the global community strategy, and owning the overall success of the program.

Main Job Duties Include 

• Oversee vision, strategy, operations, measurement, and success of global customer community initiatives
• Deliver business value across support, product, marketing, and revenue by delighting customers, building trust, deepening relationships, and expanding market share
• Collaborate cross-functionally to deliver world-class self-service learning and enablement
• Build and lead teams focused on building online and offline experiences
• Educate and enable teams across the organization to envision, develop, and deliver value through community to prospects, customers, partners, and employees
• Champion customer-driven culture and provide executive visibility around key metrics
• Leverage insights from the community to identify key improvements and partner with cross-functional teams (Marketing, Customer Success, Support, Product, Sales, etc.) to enhance customer experienceServe as a public face of the AuditBoard brand and the risk management industry

Qualifications

• 5-8+ years of experience building and managing customer-facing initiatives to enable growth, adoption, expansion, and usage
• Executive level communication experience
• Proven track record for driving significant change/business transformation
• Demonstrated success leading teams and managing complex cross-functional projects
• Strong track record of recruiting, developing, and managing high performing teams
• Very high attention to detail and and strong commitment to quality
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions
• Excellent collaboration and cross-functional organizational skills

Why You’ll Love Life at AuditBoard

• Free daily catered lunches
• Stock options
• Unlimited snacks and beverages in our kitchen
• Free gym membership
• Medical, dental, and vision coverage for full-time employees
• 3 weeks of Paid Time Off and 10 holidays per year
• 401k to save for your future
• Fun company and team outings - Work Hard Play Hard!