Field Service Technician

| Culver City

Field Service Technician

  • Culver City, CA
Who we are
Flo Technologies is on a mission to prevent loss, one drip at a time. Flo prevents water damage and unnecessary water waste in homes and buildings across the country with its Flo by Moen smart home water monitoring and leak protection system. In 2018 alone, our system helped homeowners save over two million gallons of water and became available in Home Depot stores across the country, on HomeDepot.com, as well as in countless plumbing wholesalers. 
We are a VC-backed company with over $40M in funding, and we have partnered with Moen, the #1 faucet brand in North America, to make Flo even more available to homeowners everywhere. We have won awards from Popular Science, Consumer Electronics Show, Electronic House, IOT Inventor, Green Builder Magazine, and Kitchen and Bath Industry Show to name a few.
We are an innovative, high performing team with empathy and integrity, and are obsessed with delivering value to our end users and making positive impacts on the world. 
Our Core Values
  • Innovation
  • Individuals Make an Impact
  • Continuous Improvement
  • Focus on User Experience
  • Positive Impact on the World
What we are looking for
We believe that Flo’s success hinges on the creative and unique thinking that comes from diverse perspectives. We are intentionally building an inclusive community of problem-solvers from many different backgrounds. We are an equal opportunity employer. 
We are an A+ team looking for A+ players. We are searching for a full-time Field Service Technician to assure that our customers receive the best installation experience possible in their homes. This position will be mostly in the field in the greater Los Angeles area and will have a strong focus on customer support. 
You will report directly to the Head of Support Operations.
What you’ll do
  • Troubleshoot Flo by Moen system in users’ homes in order to get their system up and running
  • Assist plumbers with installation process
  • Inspect homes for plumbing defects (i.e., issues alerted by Flo by Moen system)
  • Assist users in device pairing, Wifi connection, Flo by Moen app installation, and related tasks
  • Provide general product assistance and support in-home and via phone (at Flo call center)
  • Participate in product and RMA testing at Flo headquarters
  • Other duties as assigned 
Who you are
  • High school graduate
  • Strong interest in technology and smarthomes
  • Strong interest in handy work (construction, mechanical, plumbing, etc.)
  • Some technical/trade experience preferred
  • Some customer support experience preferred
  • Plumbing experience preferred but not necessary
  • Vehicle required for mobility 
  • Positive attitude with a customer support orientation
  • Great communication skills
  • Reliable self-starter capable of working independently 
 
What you will get
Competitive market compensation, a new Macbook, unlimited vacation, medical, dental, vision, a team that’s fun to be around. 

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Technology we use

  • Product
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are located in the heart of downtown Culver City, just steps from the Expo and minutes from excellent spots for lunch, coffee and team happy hours.

An Insider's view of Flo Technologies

How does your team reward individual success?

We use Bonusly to grant each other bonuses called Floes using Slack when we want to appreciate a teammate for something that also reflects our core values. We also take time at each Town Hall to do shout-outs across the organization so we can publicly recognize each other for our good work.

Amanda

Product Manager

What does your typical day look like?

At Flo I love getting to work with global teams from LA, Argentina, Russia and Taiwan every day. We make good use of Slack and video chats to stay connected and ensure that the teams are making progress 24/7. Meetings at the beginning and end of every day to transfer information are very important to us.

Daniel

Director of Firmware Engineering

How does the company support your career growth?

I started at Flo as an intern in the Marketing department and I’m now a full-time employee here in Marketing. I am grateful that Flo has supported my career growth since day one by encouraging me to explore various opportunities at Flo to learn and lead.

Kayla

Growth Marketing Coordinator

What is your vision for the company?

Our products will become ubiquitous with the home, like the smoke detector or security alarm, and will impact people's lives by preventing catastrophic water damage, emotional hardship, financial cost, and most important, water loss. We are committed to driving water conservation for homeowners resulting in environmental benefits for our planet.

Gabe

CEO

What kinds of technical challenges do you and your team face?

At Flo, we are building highly-scalable, efficient and secure systems that process billions of rows of data every day! Building real-time streaming pipelines, protecting customer data, deploying resilient backend services, writing optimized code for resource-constrained hardware devices are some of the technical challenges we face.

Cihan

VP of Software Engineering

What are Flo Technologies Perks + Benefits

Flo Technologies Benefits Overview

We offer competitive market compensation, a new Macbook, unlimited vacation, medical, dental, vision, weekly catered lunch, a team that’s fun to be around, and a beautiful new office in the heart of Culver City in Los Angeles, steps from the Expo.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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