Overview

The IT Systems Engineer is responsible for all onsite service and support needs for our customers, IT and IT business units. This relates to all technology, to include: virtual workstations, servers, patch management, and vendor specific hardware and software.

Job Description

• IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on VMware.
• Support services for Microsoft related technologies: Windows Server 2008 R2/2012 etc.
• Support services for HP / Dell related technologies: Servers, Storage.
• Implement and support disaster recovery solutions using E-Vault and other backup software.
• Understanding basic networking: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: Terminal Services, licensing services.
• System documentation to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Ability to be on-call 24/7 in cases of emergencies
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

• Interpersonal skills: telephone skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly in a fast paced environment
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast moving environment
• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management

Years of Experience:

7

Education:

Bachelor's Degree