Ecommerce Store Manager

| Greater LA Area

Fame House, a Universal Music Group company, seeks an E-Commerce Store Manager to work across our clients' stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

  • Store Management:
    • Lead project management for several FH managed Ecommerce shops
    • Maintain positive working relationships with clients and partners
    • Oversee the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed
    • Update products, descriptions, images, and other customer facing information
    • Ensure the store front end functionality is optimized
    • Coordinate product restocks
    • Manage logistics for pre-order projects
    • Lead on select D2C Accounts as needed
    • Handle one off platform wide updates to all shops as needed
  • Logistics and Order Management:
    • Continually monitor shipping rates for accuracy
    • Work with fulfillment partners and customer service team to provide efficient customer experiences
    • Manage comp shipment requests
    • Manage inventory levels and inventory reporting
    • Work with several warehouses to ensure timely, effective product delivery
    • Communicate effectively with the customer service team any expected issues, new projects ect to ensure they are properly equipped to handle in-bound requests on managed stores
  • Reporting:
    • Conduct periodic reports for each client
    • Conduct weekly inventory reports
    • Use sales reports to make recommendations to drive revenue for clients
  • Merchandise Production:
    • Work with Merchandising Production Manager on Product sourcing
    • Logistics, ordering, PO creation
    • Coordinate shipping & handling of merch production runs
    • Coordinate product re-orders
    • Seek out partnerships with appropriate production & specialty merchandise companies across all clients
    • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements:

Skills/Abilities:

  • Must have experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Must be extremely detail oriented.
  • Intermediate knowledge of inventory and sales reporting
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Some experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience:

  • 1-3 years' experience in merchandising, ecommerce, supply chain, music business, or related field required

Education:

  • Bachelor's degree in business, merchandising, or a related field.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Location

UMG's global corporate headquarters are located in Santa Monica, California. Take a virtual tour here → http://bit.ly/UMGHQtour!
2220 Colorado Ave, Santa Monica, CA 90404

What are Universal Music Group Perks + Benefits

Universal Music Group Benefits Overview

You’ll experience the following perks as a full-time UMG employee...

• Competitive Benefits – Your comprehensive benefits package will offer Medical, Dental, & Vision, as well as 30+days of PTO, a 401k savings plan with company match, & more.
• Employee Development – We’re invested in growing your career within UMG. Your engagement in L&D programs will help expand your skill set. Also, you’ll be the first to be considered when new roles open.
• Culture and Environment – You’ll enjoy our branded offices that feature UMG artists and music 24/7, employee lounges complete with video games, musical instruments, couches, free soda and coffee, free merchandise, & more.
• Social Responsibility – Your good works and engagement in various causes will be amplified by UMG’s donation-match programs, strengthening our impact throughout the world.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
We are an equal opportunity employer and value diversity in our company.
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