Director of Ops
OUR PURPOSE
Harper Wilde was created to empower women. As two busy, professional women, we didn’t understand why the process of buying bras sucked - we knew women deserved a better way to buy their most basic commodity. So we set out to take the B.S. out of Bra Shopping - to create the most convenient experience, with an intelligently-designed, fairly-priced product that women would be proud to stand behind.
After talking to hundreds of women and working with renowned designers, we created everyday bras that match a woman’s real needs —including the needs of her bank account. We built a shopping experience that removes the middlemen and offers Free Home Try-Ons of our 3 core styles. Because of this, we are able to provide higher quality products, made by women and for women, at half the price.
But Harper Wilde isn’t just about selling bras. We empower every Wilde Woman—from our employees to our factory workers to girls who can’t afford an education. We are committed not only to lifting up your ladies, but also to lifting up the future generation of leading ladies.
OUR STAGE
Early. Real early. Eating-dinner-at-5pm early. Okay, you get the point. It’s important that we bring on team members who understand what it means to work at a fast-paced growing startup where everyone needs to get their hands dirty and everyone is learning.
ENOUGH ABOUT US. WHO YOU ARE:
Are you obsessed with logistical details and physical product development?
Do you love building a robust supply chain and finding ways to make it more efficient? Do you obsess over forecasting customer demand accurately? Is “lean” not just the type of meat you buy but the way you think about operating a business?
Harper Wilde is seeking an Operations Leader to manage our supply chain and product development. In this role, you will use a deep understanding of logistics and manufacturing to manage production of our core offerings, oversee every step in our supply chain, run fulfillment to customers, and find every opportunity to increase efficiency along the way. You will be responsible for ensuring that our products are kept to our high-quality standards, inventory levels remain on track with sales, and our operational efficiency increases as we scale our business.
We have built a suite of core products and a robust supply chain to ensure a seamless delivery to customers, and are looking for a leader who is motivated by the idea of growing our product line and scaling our operations with our business. You must be comfortable and excited by working as an individual contributor at the start (amongst a collaborative, highly-motivated, highly-punny team), and should also be excited by the opportunity to build out your team as we grow.
IN THIS ROLE YOU WILL:
Manage overseas production of core products and packaging including third party quality control inspections
Oversee freight forwarding and import to 3PL warehouse
Manage 3PL and fulfillment to customers
Develop & improve on internal operations and processes, continuously thinking of ways to increase efficiency within our supply chain, particularly as the business scales
Creatively solve with short-term manual hacks, while having the foresight to understand how longer-term automated solutions could be implemented, and driving the roadmap for this.
Analyze sales trends to forecast cadence of future purchase orders and demand across SKU distribution
Manage new product development by working alongside a local designer and coordinating with overseas manufacturer
Select KPIs; quantify and report on progress toward growth goals
Work collaboratively with Marketing, Customer Experience, Engineering to implement changes to ensure our product and fulfillment process are unrivaled
QUALIFICATIONS:
5+ years experience in similar or related role
A collaborative, team-oriented working style
A self-motivated doer
A deep level of curiosity about operations and logistics
Experience in retail manufacturing
Highly analytical and adept at spotting trends in data
Detail-oriented with an eye for design
Stellar communication and presentation skills
A high degree of comfort using analytical tools
Willingness to learn and teach