We are building the future of freight

At Mothership, we believe in unlocking the world's potential through speeding up the delivery of everything people need. Started in 2017, we’re backed by some of venture capital’s best investors and have already become the logistics backbone for many of today’s most innovative companies.

To double down on that success, we’re looking for a director with a proven track record and emphasis on structure and process to lead our operations organization. If that's you, come help us reshape logistics. Together we'll replace tired and comfortable incumbents with a modern marketplace built around speed, ease of use and fairness. 

As the Director of Operations, you’ll track, you’ll develop and execute our overall strategic vision by creating and implementing a comprehensive carrier procurement strategy, and building a world class customer success team. 

The ideal candidate is someone with a self-starter mentality who will bring accountability to this role. You'll demonstrate a strong sense of urgency, be a problem solver and be committed to building a world class team. We are looking for someone who is a hands on leader and not afraid to roll up their sleeves.

What you'll get to do

• Work cross-functionally with teams to align with top priorities, defining monthly goals and identifying KPIs for your team 
• Create and execute the organization’s overall customer success and carrier relationship visions
• Manage P&L for the Operations team
• Support new geographic, program & market expansion initiatives
• Identify and implement innovative offerings that will improve customer and driver support
• Act as an entrepreneur with the team to get things done with autonomy
• Find, hire and train exceptional customer and driver support talent
• We need to do things quickly and we need to do them well. Striking that balance can be challenging and this needs to be a strength of yours

What success looks like in this role

• 8+ years experience in logistics or freight space
• 5+ years experience leading a team
• Ability to innovate strategic solutions
• Expert on customer-related issues
• Understand market and industry trends
• Proven ability to succeed with minimal guidance
• Proven ability to manage multiple priorities simultaneously
• Proven ability to take initiative under ambiguous circumstances
• Strong accountability, work ethic, and sense of urgency
• Strong partnership with Sales to build a healthy marketplace
• Excellent communication and people skills
• Bachelor’s degree or higher preferred but not required

Perks and Benefits

Highly competitive salary and employee stock options

Full health, dental and vision (PPO)

Unlimited paid time off

Work at our bright, window filled, open floor plan office in Culver City, CA

Equipped with the latest technology

Culture at Mothership

We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The office is upbeat and supportive, because we care about each other and believe positive momentum equals better outcomes.

If this sounds like a place you’d be a great addition to? Let’s chat.