Director of Marketplace Operations

| Greater LA Area
Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion dollar puzzle and offer painless freight.
Armed with experienced professionals from Facebook, Google, Amazon, Salesforce and Twilio, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.
Are you NEXT?
As the Director of Marketplace Operations, you will be a critical player to drive our business forward. You will use your analytical skills, operational knowledge and charismatic personality to reshape the trucking industry. Joining us, gives you the opportunity to be a part of the amazing new technology that will change lives everyday!

What You'll Do

  • Build, train and nurture an AMAZING marketplace operations team 
  • Align the marketplace operations with our product vision and strategies 
  • Drive the product usage and performance 
  • Develop SOP and KPI for the OTR and Drayage marketplace team along with product updates
  • Hire, train and inspire operations managers and operations specialists 
  • Manage customer relationships and ensure "white-glove" service
  • Develop programs to ensure the best driver experience 
  • Coordinate with the drayage and truckload brokerage/asset team to ensure exceptional shipper service
  • Work with product and engineering team to build solutions that increase efficiency and best serve customers
  • Work cross-functionally with Accounting, Finance, Product, Engineering, Marketing and People Team to drive company culture
  • Support annual and quarterly strategic planning and facilitate department OKRs

What You'll Need to Have

  • 10+ years of experience in operations management or management consulting preferably in logistics
  • Extensive experience building and scaling operations organizations
  • Experience developing and deploying organizational strategies and OKRs
  • Desire to work in fast-paced and challenging environment
  • Strong ownership and willingness to roll-up sleeves
  • Highly analytical and data driven; Six-sigma or lean production certification preferred
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
  • Bachelor’s degree required; Master's degree a plus
  • Passionate about disrupting an $800B industry 

What You'll Receive

  • Competitive base salary + bonus + equity
  • Full medical, dental and vision benefits, 401k w/ company match
  • Vacation and Holidays
  • Casual work environment
  • Dog friendly office

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

"It's amazing. Everybody is so welcoming, and we're disrupting a huge industry."

Darrius

CSR, Drayage

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

How does the company support your career growth?

"It's a very collaborative environment. I get to learn every single day."

Michelle

Software Engineer

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What’s the vibe like in the office?

"When you walk into our office, there's such an energy, and drive to make a change."

Aly

Learning and Development Manager

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Remote friendly
Company trips

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
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