Director of Client Training
ABOUT WELL HEALTH
Our Mission: Make healthcare the gold standard in customer service.
What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies.
SUMMARY
WELL is seeking a talented Director of Client Training to join our fast growing organization. You will join WELL’s Professional Services Organization and will report directly to our VP of Professional Services.
Training lays the foundation for WELL’s clients' experiences and their ultimate success with our platform. The purpose of this role is to develop a Client Training Program to support the success of new and existing clients while increasing implementation efficiency. You will be responsible for creating a learning and training strategy that includes client-facing training materials on feature functionality and supports the effective use of WELL for all current and prospective clients.
RESPONSIBILITIES
- Architect the vision, strategy, and execution of customer training initiatives.
- Develop a high-tech and low-touch training environment that streamlines the customer onboarding process and supports continued success.
- Produce on-demand e-learning training that is repeatable, scalable, and efficient.
- Collaborate with the internal product and client-facing teams to identify the most impactful client training initiatives to support the company’s mission and growth.
- Build a team of innovative training developers to execute on the client training program vision.
REQUIREMENTS
- Bachelor’s degree or equivalent experience
- 8+ years working experience in technology organizations with a focus on client training
- 3+ years people management experience; proven track record of growing teams
- Experience building teams; including recruiting, training and growing top talent
- Exceptional oral and written presentation skills with a high degree of organization
- Proven ability to manage through persuasion, negotiation, and consensus building
BONUS
- Healthcare industry knowledge preferred; payor or provider side experience
- Knowledge of integration and interface concepts across healthcare
- Master’s degree in adult education or communication
LOCATION
WELL is headquartered in Santa Barbara, CA. Today, all WELL positions are remote, and we are looking forward to when our company returns to in-office work. For this role, the ideal candidate would work full-time out of either our Santa Barbara, CA headquarters, or our new Boston, MA office. For candidates that are seeking a permanently remote role, they must be willing to travel up to 25% to the Santa Barbara or Boston office.
WORKING AT WELL
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc). To hear firsthand what it’s like to work at WELL, please view this team video.
Committed to Diversity, Equity, and Inclusion
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.