Director of Client Training at WELL Health, Inc.

| Greater LA Area
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WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

WELL is seeking a talented Director of Client Training to join our fast growing organization. You will join WELL’s Client Success team and will report directly to our VP of Client Success.

Training lays the foundation for WELL’s Client experience and their ultimate success with WELL. The purpose of this role is to develop a Client Training Program to support the success of new and existing clients while increasing implementation efficiency. You will be responsible for creating a learning and training strategy that includes client-facing training materials on feature functionality and supports the effective use of WELL for all current and prospective clients.

RESPONSIBILITIES

  • Architect the vision, strategy, and execution of customer training initiatives.
  • Develop a high-tech and low-touch training environment that streamlines the customer onboarding process and supports continued success.
  • Produce on-demand e-learning training that is repeatable, scalable, and efficient to empower new and existing clients and reduce internal load on the Client Success team.  
  • Collaborate with the internal product and client-facing teams to identify the most impactful training initiatives to support the company’s mission and growth.
  • Build a team of innovative training developers to execute on the training program vision.

REQUIREMENTS

  • Bachelor’s degree; Master’s degree in adult education or equivalent experience
  • 8+ years working experience in technology organizations with a focus on training
  • 3+ years people management experience; proven track record of growing teams
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Deep understanding of value drivers in recurring revenue business models
  • Proficient in data and analytics
  • Knowledge of the fundraising process
  • Excellent communication and presentation skills

BONUS

  • Healthcare industry knowledge preferred; payor or provider side experience
  • Knowledge of integration and interface concepts across healthcare

LOCATION

WELL is headquartered in Santa Barbara, CA. Today, all WELL positions are remote, and we are looking forward to when our company returns to in-office work. For this role, we are open to candidates that would like to relocate to Santa Barbara, or those that currently reside within the United States that are seeking a permanently remote role. 

PERKS AND BENEFITS

Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

MacBook Pro provided

Unlimited vacation/PTO and a flexible work schedule 

Generous equity package

Full health benefits – medical/dental/vision


WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 


We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.


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Technology we use

  • Engineering
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Location

With beautiful beaches, award-winning restaurants, and a thriving arts and music scene, Santa Barbara lives up to the hype.

An Insider's view of WELL Health, Inc.

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day- the 4pm beer from the office keg is always well deserved! 10/10 would recommend WELL!

Jess

Senior Account Executive, Mid-Market

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Senior Integration Engineer

What makes someone successful on your team?

WELL’s Sales Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Senior SDR Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are WELL Health, Inc. Perks + Benefits

WELL Health, Inc. Benefits Overview

Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).
Learning and development – frequent events and tools available to help our employees #PursueGrowth.
Career mobility – we promote from within and have opportunities for employees to transfer between teams.
MacBook Pro provided
Unlimited vacation/PTO
Generous equity package
Full health benefits – medical/dental/vision

Santa Barbara office perks:
Dog-friendly office – furry friends welcome!
Fully stocked kitchen with healthy (and unhealthy) snacks and drinks – kombucha and beer on tap, Bubbly Water dispenser, endless coffee, and Bagel Mondays.
Monthly catered lunches, raffles, and team outings, along with frequent happy hours.
Inviting work space – open floor plan, light-filled space, Sonos-friendly, and standing desks.
Located in the heart of downtown Santa Barbara with a parking lot on site.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
WELL offers stock options through its equity grant plan that vest over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Flexibility if employees want to volunteer during normal business hours.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Foosball, Video Games, Darts.
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking in our lot, and a parking subsidy for when the lot is full.
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Lunch and learns are hosted once per month! Specialists are brought in to discuss diversity, wellness leadership and a variety of other topics.
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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