Anduril
Anduril is a defense technology company that invents products to make America safer.
Costa Mesa, CA

Customer Success Specialist - Night Shift

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Anduril is a defense technology company, bringing Silicon Valley talent and funding to the defense sector. Our technology helps our customers solve their toughest challenges by enabling them to make better, more informed decisions in life-and-death situations. We’ve assembled a diverse team of experts in artificial intelligence, computer vision, sensor fusion, optics, and data analysis that are creating software and hardware solutions to radically evolve the capabilities of the United States and our allies. If you are passionate about solving problems that have real impact, come join Anduril and build the future of defense. 


Anduril is looking for a seasoned customer support and escalations management professional to join our growing team! As Customer Success Specialist, you will support our customers globally by analyzing data, communicating proactively, and working cross-functionally with a number of internal teams to resolve issues and optimize the end-to-end customer experience.


If you are passionate about bleeding-edge technology, solving complex problems, interacting and working alongside professionals that span a wide-range of disciplines, and providing top-tier support, Anduril is interested in speaking with you!

WHAT YOU’LL DO

  • Support Anduril’s global customers through proactive communications, triage of customer-reported issues, and providing status transparency through to resolution
  • Build out and maintain detailed reporting on customer contacts and reported issues
  • Propose process improvements based on customer feedback and available metrics/analytics
  • Perform maintenance on Anduril hardware through use of Linux command line functions

Requirements:

  • 3+ years of customer/technical support experience with a focus on final-tier escalation support
  • Willingness to work weekends and non-standard hours (3pm-12am Pacific)
  • Ability to communicate with cross-functional teams effectively and build/maintain strong working relationships
  • Confident with navigating ambiguity and creating new ways of doing things
  • Excellent written, visual, and verbal communication skills
  • Extreme attention to detail and curiosity of how technologies work
  • Capable of prioritizing and managing a variety of tasks that span across multiple teams
  • Dynamic support professional with a “can do” attitude
  • Linux proficiency with focus on command line functions
  • Security Clearance Required

U.S. Person status is required as this position needs to access export controlled data.


Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

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What are Anduril Perks + Benefits

Anduril Benefits Overview

At Anduril, we want to ensure that our employees can bring their whole self to work. In addition to core benefits and perks outlined below we offer:

Platinum benefits: We offer top tier platinum coverage (medical, dental, vision, life) and cover 100 percent of the premiums for you and your dependents.

Vacations on us (ish): We know that ample time off is restorative to your health and we want you to take a refreshing vacation at least annually. So when you take a >1 week vacation, we'll pay you a bonus.

Meals: Lunch and dinner is available in each of our offices.

Family planning: Anduril supports you through every step of your family-forming journey including fertility planning and treatment, adoption support, gestational carrier support and fertility preservation.

Culture
Volunteer in local community
Partners with nonprofits
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Free daily meals
Breakfast, lunch and dinner are provided daily.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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