Anduril is looking for a seasoned customer support and escalations management professional to join our growing team!

As Customer Success Specialist, you will support our customers globally by analyzing data, communicating proactively, and working cross-functionally with a number of internal teams to resolve issues and optimize the end-to-end customer experience. If you are

passionate about bleeding-edge technology, solving complex problems, interacting and working alongside professionals that span a wide-range of disciplines, and providing top-tier support, Anduril is interested in speaking with you! This position is based at our HQ in Irvine, CA

Responsibilities:

• Support Anduril’s global customers through proactive communications, triage of customer-reported issues, and providing status transparency through to resolution
• Build out and maintain detailed reporting on customer contacts and reported issues
• Propose process improvements based on customer feedback and available metrics/analytics
• Perform maintenance on Anduril hardware through use of Linux command line functions

Requirements

• 3+ years of customer/technical support experience with a focus on final-tier escalation support
• Willingness to work non-standard hours and weekends (flexible on 8 hour shift between 8pm and 8am)
• Ability to communicate with cross-functional teams effectively and build/maintain strong working relationships
• Confident with navigating ambiguity and creating new ways of doing things
• Excellent written, visual, and verbal communication skills
• Extreme attention to detail and curiosity of how technologies work
• Capable of prioritizing and managing a variety of tasks that span across multiple teams
• Dynamic support professional with a “can do” attitude
• Linux proficiency with focus on command line functions

U.S. Person status is required as this position needs to access export controlled data.