Are you looking for an opportunity to use your talents and bring to life innovative projects and mission-driven initiatives? Do you have a love of technology, food culture, and design at its core? Do you enjoy shepherding fresh thinking for projects that span the full mixed-media landscape and beyond? If working closely with a down-to-earth, wickedly talented team to operationalize the development of these projects sounds like your cup of tea, we have the perfect opportunity for you.

As our Creative Operations Manager, you will collaborate with the Director of Creative Operations to elevate project management operations for the Design department which encompasses Brand Marketing, Brand Design, Creative Services, Design Production and Product Design. You will oversee the Communications/Campaigns vertical, developing and implementing processes for the successful delivery of projects within this focus area. You will lead production on high priority projects and manage day-to-day operations for the Design department including project intake and talent casting.

The ideal candidate is well versed at taking disparate ideas, creative challenges and turning them into world-class executions. You are experienced at handling large ambiguous projects, complex timelines, looming deadlines, or immediate turn arounds with ease while championing team transparency and brand integrity.

This role reports directly to the Director of Creative Operations. Will have 1-2 direct reports.

About Us: 

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Specifically, you’ll:

• Collaborate with Director of Creative Operations on establishing processes and workflows for the Design department
• Leadership and oversight on all communications & campaign-related initiatives, including planning & strategy, managing pipelines, defining processes, establishing success metrics, collaborating with stakeholders, and serving as an escalation point for producers
• Lead production on any high priority, high visibility communications, campaigns or brand projects 
• Serve as manager for 1-2 direct reports
• Support on project intake, internal resourcing, and talent sourcing 
• Source, vet and own vendor relationships and workflows
• Assess and audit project management and collaboration tools that will support our team and operations as we scale
• Support the Director of Creative Ops in developing training materials, authoring and documenting departmental ways of working, and socializing plans with team and stakeholders across the organization
• Write and review SOWs, handle budgets, negotiate costs with third-party vendors, build POs, track spend, and effectively communicate to the executive level, partners, and stakeholders.

Within 30 days, you'll:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
• Observe a product demo with our sales team.
• Assess the Design department’s creative project process.
• Review past campaign projects, learnings and results. 
• Connect with our outside vendors and contractors to establish relationships.
• Connect with key members of the company to develop a dialog and relationship.
• Shadow current team members on current projects and initiatives.

Within 60 days, you’ll:

• Begin to develop the Design team’s creative production process for campaigns
• Work with partners to develop plans for current and future projects.
• Help define metrics we will use to measure the success of our projects.
• Communicate our project timelines and roadmaps with stakeholders and the broader team.

Within 90 days, you’ll:

• Have established relationships with stakeholders and partners and have developed clear lines of communication.
• Develop and explore new projects and initiatives to reinforce our mission.
• Help build a streamlined community around our brand and our customers.
• Produce a couple of initial projects on the Design team’s roadmap.

You Should Apply If:

• You have 8+ years experience acting as an Integrated Creative Producer in a creative advertising agency or internal creative team.
• You have a minimum of 2 years experience managing a team of Creative Producers.
• You have expertly led and run the development of an ever-evolving creative development and production process.
• You have experience managing projects across multiple offices, time zones, including remote staff.
• You possess a deep understanding of creative project planning and effective resource management.
• You have a demonstrated understanding of the impact of production decisions on both creative output and cross-departmental stakeholders. 
• You have an ability to work and think between the blue sky and practical -- not only fulfilling daily needs but thinking more holistically about opportunities for efficiency within teams and projects.
• You have an established network of world-class agency partners.
• You have demonstrated experience in balancing multiple vendor relationships.
• You have demonstrated experience managing budgets, tracking spend, negotiating costs, and writing and reviewing SOWs. 
• You have experience articulating creative intent to others and proactively coordinating with partners and stakeholders to bring ideas to life.
• You have executed creative ideas and communications across a variety of mediums from interactive product design, digital display, print, OOH, film and video, illustration, animation, photography, email, experiential activations, and websites.
• You have an ability to adapt when adjustments are required, doing so effortlessly.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend 
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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