Commercial Card Account Specialist (Operations) - Remote
COMMERCIAL CARD ACCOUNT SPECIALIST
WHAT IS THE OPPORTUNITY?
The commercial card account specialist is responsible for the day to day administrative operational servicing for commercial credit cards and the Commercial Card Online (CCO) platform.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
- Support Line colleagues in providing superior service to clients, interfacing with all levels of management
- Provide superior service and facilitate training directly with clients
- Assist client in completing the following online platform tasks and educate clients to self-service as much as possible:◦ unlock passwords◦ add users◦ set up users on CCO◦ order cards (rush and no rush)◦ close cards◦ inquire on non-fraud disputed charges◦ payment questions in regards to CCO◦ set up/ add G/L codes◦ create data mappers coordinate with processor for custom mappers and Visa Feeds◦ add expense report approvers◦ problem solve for various error messages in regards to CCO (expense reports, standard reports, statement images)◦ add and maintain alerts◦ facilitate credit balance refund requests◦ facilitating conversion of corporate bill to individual bill◦ download user reports (internal)◦ other tasks as needed
- Support Clients within the following SLAs◦ 8 Hours to respond to inquiry◦ 24 Hours to resolve issue
- Compliance – CNB CBTs and legal regulatory changes we need to adhere to.
- Assist with other Card Product support as needed
- Provide support with all aspects of the Credit Card Operations group; including both Commercial and Consumer
- Provide ongoing education and training to existing clients not currently utilizing commercial card online.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- H.S. Diploma
- Minimum 2 years of banking experience
- Minimum 1 year of experience supporting and maintaining commercial cards
- Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Access, etc)
Skills and Knowledge
- Working knowledge/experience with commercial cards preferred
- Extensive industry/business knowledge in credit card or payments industry.
- Proven experience in demonstrating initiative in creating and maintaining positive business relationships.
- Ability to concurrently manage multiple projects and timeframes is necessary; sense of urgency paramount.
- Excellent organizational, problem solving, analytical, planning, and scheduling skills.
- Excellent verbal and written communication skills necessary to make presentations/webinars and communicate with all levels of Bank management.
- High proficiency in Excel; proficiency in Word, and PowerPoint.
- Proficiency in Access and other advanced programs would be beneficial.
- Creativity when designing solutions to problems.
Compensation
Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.