Client Success Manager

| Venice

The Client Success Manager will be responsible for leading client services and across the team’s client base, and also for encouraging repeat sales and recurring revenue. Our clients are incredible brands like Netflix, Goop, Drybar, and more. You are a tour de force when it comes to managing executive-level relationships and driving overall account satisfaction, growth, and retention. You aren’t afraid to upsell a client and build a long-term relationship that helps the business generate revenue. You will be expected to be a leading expert in a product-focused company and fast-moving industry.

Responsibilities

  • Oversee 10-20 client partner relationships, ensuring campaign success and progress
  • Create persuasive narratives using data to convince clients to increase their campaign size and frequency, working closely with members of the Sales and Campaign Strategy teams.
  • Be well-versed in both our Pro and Platform offerings, and be able to sell the right new products to your current clients. Communicate regularly with clients, building a strong partnership and understanding their needs as the partnership grows.
  • Be an industry expert, constantly learning about ways to improve our client services and product offerings in the marketing tech community.
  • Work closely with Campaign Strategy team to ensure the campaign is hitting goals and deadlines for the client.
  • Represent the clients’ needs and goals to the internal team at Heartbeat
  • Be a creative problem solver - develop, test, and optimize new client retention strategies
  • Evangelize Heartbeat’s unique vision and product offering within the LA tech community
  • Proactively assess, clarify, and validate partners’ expectations and new platform feature sets/reporting
  • Drive thought leadership by creating and presenting case studies and articulating relevant data to clients and internal team members
  • Provide weekly updates on client satisfaction, repeat business, and overall Squad goals
  • Collaborate with other Heartbeat departments to ensure best-in-class project execution and high client retention rates

Pay structure

For this role, you’ll have a $50-60k base with a huge upside from commissions. You’ll be eligible for bonuses and commissions that have unlimited potential for growth (no cap). Current CSMs range from $70-$130k in yearly pay.

Before applying, please take a look at our website getheartbeat.co and do some digging on the business. We're looking for someone who is hungry to take an already exciting startup to the next level, and to be a part of changing the way brands interact with their consumers. 

More About Heartbeat

Founded in 2016 and current at 24 employees, Heartbeat is a social marketing technology that helps brands build communities of eager brand loyalists, activating everyday consumers to create trackable influencer-style marketing campaigns, answer survey questions, and engage with brand content. With both full-service and self-serve options, Heartbeat can help organizations of all types and sizes achieve their marketing goals.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • SketchDesign

Location

We're located right in the heart of Venice! Our office is only one block from the beach, and we have a gorgeous rooftop that overlooks the ocean.

An Insider's view of Heartbeat

What’s the vibe like in the office?

We like to have music playing, we're dog-friendly, and we genuinely enjoy each other's company. Everyone at Heartbeat is excited to be here, and each person's personality helps define our growing culture. Our beachside office vibe keeps everything fun and lighthearted, and we're pumped about what we're building.

Kate

COO

What projects are you most excited about?

Working with real people (women in particular) on Instagram!

Lacy

Client Success Manager

What makes someone successful on your team?

Someone who works hard, takes initiative and doesn't confine themselves to just their role. We all help each other because team work actually exists here and we have fun doing it. There's a lot of laughs and love.

Jackie

Operations Associate

How do you make yourself accessible to the rest of the team?

I always try to make myself available, openly communicate and make sure to have fun with my team. We do team lunches and coffee every week which gets us recharged and reconnected!

Jose

Campaign Strategist

What are some things you learned at the company?

I love being part of Heartbeat because we're creating something new and innovative in the marketing space, we believe in fempowerment, and we're in that unique startup phase where we actually have all the pieces to the puzzle and we're just trying to figure out how they all fit together to continue optimizing our product.

Mary Stuart

Director of Partnerships

What are Heartbeat Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have several health insurance plan options, and we typically cover 50% of premiums. We're a growing startup, so adding new benefits is a huge focus for us this year.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
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