Client Success Associate

| Greater LA Area

WELL is a fully integrated patient communication platform that enables enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live-chat.

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to seamlessly converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and was recently rated the category leader for Patient Engagement Software by G2 Crowd. WELL serves many of the country’s leading health systems and powers best-in-class experiences for more than 7,000 healthcare professionals and 5 million patients nationwide.

SUMMARY

We are looking for an energetic, creative problem solver to join our hyper-growth company. 

WELL recognizes the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build a strong customer experience and lasting relationship with our customers. We are looking for a creative problem solver to join our Customer Service team.

If you are passionate about working with customers and have an interest in Healthcare Technology, this is the perfect position for you!


YOU'LL LOVE THIS ROLE IF:

  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
  • You are energized by interacting with and helping people. You see yourself as people person.
  • You know that everyone has trouble sometimes, and seek to empower and educate our customers.
  • You love reading and learning about new ways of doing things. There’s always a better way.
  • You’re a positive person and know how to look on the bright side.
  • You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
  • You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.
  • You're be excited about triaging, prioritizing and communicating client asks into the organization.
  • You want to be the voice of the customer at WELL. You're a strong advocate for customer asks!
  • You're interested in being part of a fast-paced, high growth tech company
  • You're an over-communicator who loves interacting with all sorts of people. 
  • You thrive in a diverse environment!
  • You have technical aptitude. You're interested in developing solid basic SQL and analytics skills.

REQUIREMENTS

  • Bachelor’s degree or equivalent
  • 1+ year(s) in a technical support, account management or implementation role 
  • Demonstrate proactive approaches to problem-solving with strong decision-making capability
  • Ability to provide step-by-step technical help, both written and verbal
  • Build and maintain both internal and external relationships
  • Strong attention to detail, highly organized, and a quick, curious learner.
  • Familiarity with remote desktop, help desk and ticketing software a plus (eg. Zendesk, JIRA)

BENEFITS

  • Full Health Benefits (Medical/Dental/Vision)
  • Generous equity package
  • Unlimited Vacation / PTO
  • Located in the heart of downtown Santa Barbara
  • Monthly commuter stipend
  • Fantastic company culture
  • Frequent happy hours and events
  • Stocked kitchen
  • Ergonomic desk setup
  • Dog friendly office
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PardotCMS
    • Adobe CMS
    • Google AnalyticsCMS
    • Google AdsCMS
    • SalesforceCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Located in the heart of downtown Santa Barbara, just a 10 minute walk from the beach, and moments away from top eating and drinking establishments!

An Insider's view of Well Health, Inc.

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day- the 4pm beer from the office keg is always well deserved! 10/10 would recommend WELL!

Jess

Inside Sales Rep

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Integration Engineer

What makes someone successful on your team?

WELL’s Business Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Business Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are some social events your company does?

The social events WELL participates in vary from Socially Conscious to downright fun employee bonding time. Whether it's picking fruit to donate to homeless shelters or throwing an 80's themed party, WELL makes it easy to socialize outside of the office. Fantasy Football leagues, wine nights, soup kitchens, you name it, we do it!

Ali

Sr. Sales Enablement + Events Manager

What are Well Health, Inc. Perks + Benefits

Well Health, Inc. Benefits Overview

Full Health Benefits (Medical/Dental/Vision)
Generous equity package
Unlimited Vacation / PTO
Located in the heart of downtown Santa Barbara
Monthly commuter stipend
Fantastic company culture
Frequent happy hours and events
Stocked kitchen
Ergonomic desk setup
Dog friendly office

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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