Carrier Relations Associate
TeleSign is a cloud communications company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by data intelligence and Machine Learning, TeleSign delivers communication, verification and Mobile Identity solutions that have been used by almost everyone around the world.
Key responsibilities
- Learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.
- Perform on-going analysis of new and existing customer SMS use cases/message content to ensure compliance with TeleSign and country specific SMS requirements.
- Creating and maintaining procedures for testing, troubleshooting, configuring and whitelisting global SenderIDs.
- Work in partnership with TeleSign’s Carrier Relations Team, acting as SMS compliance liaison between TeleSign and our global SMS providers.
- Develop improved processes that supplement existing procedures for U.S. & Canada market.
- Create and maintain customer facing documentation, focused on global SMS requirements and country specific requirements.
- Ensure the department Wiki is updated and maintained with the latest global SMS information.
- Support the Routing team’s management of global SMS delivery by handling the SenderID procurement and launch process.
- Identify and define requirements for technical tools and solutions that support increased efficiency, visibility and overall improvements. Continually communicate the details and status of these projects within your team and across applicable business units.
- Closely follow the status of new US/CA programs and short codes to ensure smooth launch.
- Create and manage a detailed matrix of all TeleSign short codes, services and programs.
- Continually monitor and confirm all message content is compliant with the latest carrier and TeleSign guidelines. Escalate content concerns to management on an as needed basis.
Essential requirements
- Bachelor's Degree.
- 1+ years of experience in Business Enablement, Carrier Relations, mobile industry, or SMS.
- Proficient using Microsoft Office, ticketing & CRM systems, and web conferencing tools (Skype, Lync, etc.)
- Working knowledge of Salesforce, Confluence and JIRA.
We are offering
- Good compensation - Competitive salary plus benefits package.
- Career development opportunities.
- Challenging but also a friendly working environment.
- And much, much more!
About TeleSign:
Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;)
Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.