Business Systems Support Coordinator

When you love what you do, is it still work? Boingo Wireless is seeking a passionate Business Systems Support Coordinator to facilitate adoption of our Business Systems, including the Salesforce platform. Assigned to the Business Systems arm of the Data Infrastructure and Architecture team, you will join an existing team of Analysts to support internal users with the usage and adoption of business tools. You will be the first point of contact for users needing troubleshooting help, training, and basic reports/dashboards, escalating requests as necessary. You will work directly with internal end users and stakeholders to help gather business requirements and define processes and solutions in conjunction with other analysts and our engineering department.
What’s the gist of the job?

• Support internal users with day to day problems, questions and requests related to business systems, including Salesforce and JIRA
• Develop and maintain training materials including training guides, cheat sheets, videos and demonstrations
• Train and coach users to drive maximum usage and adoption of our business systems and defined processes
• Develop metrics to track usage and adoption of business systems
• Continual analysis / development of training materials for effectiveness
• Quality-check / test new features and gather user feedback for usability improvements
• Support business data integrity efforts
• Work with users to gather requirements and optimize user experience
• Understand business process and translate into technical solutions designed to scale with the organization
• Assist with system health evaluations/analysis

Do you have what it takes?

• Demonstrate passion / knowledge of, or willingness to learn quickly our business system platforms, including the Force.com platform and JIRA
• 0-2 years' corporate experience
• Demonstrate a history of learning and synthesizing software systems, data and concepts
• Proactive learner who takes initiative to learn and provide knowledge to others
• Ability to anticipate and mitigate problems
• Extreme attention to detail
• Be a self-starter and have a willingness to grow within the role
• Strong analytic skills; critical thinking / problem solving ability
• Influence for impact
• Inquisitive with refined listening skills
• Excellent communication skills, both verbal and written
• Business acumen and logic
• Knack for inspiring communication and sensitive to the needs of others
• Comfortable with presenting in front of others ranging from individuals to large groups

Bonus points if you’ve got…

• 1-2 years of Salesforce administration experience
• Advanced Trailhead badge achievement 
• Salesforce admin certification
• Experience building and delivering training content 
• Bachelor’s degree 

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. Boingo boasts a super-fun, collaborative work environment, with an annual pool tournament, Halloween costume contest, summer picnic, bowling nights, and more.  There’s a kitchen stocked with yummy snacks and drinks, and a well-appointed new mother’s lounge.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more. And, our award-winning headquarters, located in Westwood, CA, has 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA five years in a row and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever. The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.