Business Operations Manager (Remote - US)

| Remote
DISQO is changing the way that the world’s largest brands, agencies and consumer intelligence companies get to know their consumers. We’ve built the first identity-based platform that combines consumer attitudes and behaviors together to power the most accurate and predictive insights solutions for our customers, and we do all of that with the willing participation of our consumers and without using outdated technologies like third-party cookies. We help our customers get a cross-platform view into consumer sentiment, measure advertising effectiveness, analyze consumer purchase journeys, and ultimately grow their brands.

Our mission at DISQO is to engage people to share their opinions and behaviors openly to help our customers make the right decisions. With over one million active members sharing their attitudes and behaviors, DISQO is looking to expand, improve and create world-class applications for people to openly share their data for research.

DISQO is looking for an experienced Business Operations partner to drive our Operational Excellence capabilities, as we become a multi-product company and expand our global footprint.

Our business growth is accelerating and flawless execution has become paramount. You will have developed processes for high growth sales and marketing organizations with exceptional problem-solving skills and an ability to work closely with marketing, sales, finance and technical stakeholders. You are a growth driver, someone who not only supports the needs of the team, but a person who thrives on identifying and chasing opportunities to accelerate the business.

Working across all levels of the organization, this role presents a fantastic opportunity to make a lasting impact on our business strategy, as well as fuel our customers’ success.

What you will do:

  • Lead critical cross-functional initiatives to identify and quantify strategic growth opportunities and operational improvements, design sustainable solutions, and persuade and align varying audiences during change management initiatives of your own, turning your strategic recommendations into reality
  • Embed with teams to help drive high-priority projects across the business. Identify and triage key questions, issues, and roadblocks facing the company using your business acumen and experience.
  • Foster empathy for your stakeholders, their interests and needs to ensure teams can sustain and embrace changes through clear communication, engagement, and appropriate governance throughout the implementation of operational excellence programs.
  • Create and maintain global live dashboards to report on marketing and sales activities, effectiveness, and business impact. Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
  • Work closely with sales leadership to develop and help drive Sales Strategy. Lead analysis of business performance to identify future roadblocks and present strategic recommendations to GTM leadership for decision making and investment
  • Identify untapped market potential, then develop and implement plans to capture it
  • Support strategic initiatives developed by GTM leadership or strategy team
  • Work closely with sales ops to analyze and identify opportunities for sales productivity improvement

What you’ll bring:

  • Bachelor’s degree in Business, Finance or other related fields or equivalent work experience at high growth tech startups in SaaS, Data and/or MarTech. MBA a plus
  • 8+ years work experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact. This is a great opportunity for those with experience in Consulting, Corporate Strategy, or internal consulting/operational roles at high growth companies.
  • A history of identifying and developing business cases for strategic growth opportunities and operational improvements and elegantly executing projects from proposal to implementation
  • Exceptional problem solving skills: demonstrated ability to manage multiple priorities, structure complex problems, perform deep analytics, derive business insights/scenarios and develop solutions
  • Advanced Excel, PowerPoint, Google Sheets/Slides experience required
  • Advanced SQL and/or data visualization tools experience required (Tableau, Power BI, etc.)
  • Polished communication skills and comfort working with internal and external stakeholders including senior leadership
  • Proven track record of designing and implementing process improvement projects and improving business metrics in a resource-constrained environment
  • Ability to adapt quickly to the evolving needs of a high-growth SaaS business
  • Proficiency in marketing automation systems (like Pardot, Hubspot) and integrating those systems with other technologies
  • Proficient in CRM (like Salesforce) and data analytics/modeling tools
  • Deep understanding of software industry / SaaS sales and marketing models
  • Experience in sales, marketing, or customer success is preferred
  • A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results. A strong orientation towards outcomes, and a history of being scrappy when it counts
  • Agile & Servant Leader DNA

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, 80% for dependents
·Equity
·Unlimited Vacation
·Flexible work hours
·Catered lunches 3x a week
·Stocked pantry
·Happy Hours
·Onsite Fitness Program
·Discounted Gym Membership
·Quarterly Offsites
·401K
·Life Insurance
·FSA
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to employees

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

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Technology we use

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Location

Located in the heart of downtown Glendale’s thriving tech community, DISQO is conveniently near a myriad of great eateries & entertainment options.

An Insider's view of DISQO

What are some social events your company does?

We have weekly happy hours, lunches and after hours activities. They include Nerf gun fights, karaoke, bowling, weekly basketball games, ping pong, puppy day, trivia games and a lot more!

Siran

Accounting

What projects are you most excited about?

DISQO's consumer facing product, Survey Junkie, is an awesome project to work on. Between building new features and responding to customers, at the rate we move, the project never gets old. Also, working on something that is used by millions of people is super fulfilling as I know everything I do makes an impact in the lives of others.

Roque

Engineer

How has your career grown since starting at the company?

DISQO granted me the opportunity to learn the fundamental framework to building a successful product while focusing on the user. As a recent college graduate, I can’t imagine to be working with a greater company than DISQO as they really encourage the work hard, play hard culture to all its employees.

David

Product Management

What is your vision for the company?

We want to build a trusted world where all brand decisions result in ultimate consumer satisfaction, a world where brands and consumers connect to create the best products & experiences together.

It's quite an ambitious & technically challenging goal, with an impact so massive, it will benefit all of humanity.

Drew

CTO

What’s the vibe like in the office?

The office vibe at DISQO can simply be described as fun. Whether it’s making watermelon slushee’s in the kitchen or playing a random game of UNO, there’s always something going on. Even when the work gets intense, you can always hear laughter throughout the office.

Marina

Talent Acquisition

What are DISQO Perks + Benefits

DISQO Benefits Overview

Fully subsidized medical, dental and vision PPO plan,
Flexible schedule,
Gym membership,
Fully stocked kitchen and catered lunches,
Fun culture - happy hours, games, off-site team building activities,
Smart passionate coworkers.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
DISQO provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
DISQO offers employees who commute or forego a parking pass completely, a monthly stipend.
Company Outings
DISQO hosts company outings Quarterly. Our previous quarterly events include bowling, a scavenger hunt in Santa Monica and a pool party in Malibu.
Free Daily Meals
Game Room
Stocked Kitchen
DISQO has a fully stocked kitchen including unlimited snacks and all kinds of beverages.
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
DISQO provides discounted membership to 24 Hour Fitness.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Every few weeks, we host Taco Talks, where representatives from different departments share recent wins, ongoing projects, and more.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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