Associate Project Manager of Quality

| Santa Monica

We are looking for a super-organizer to take our quality and compliance team to the next level.  Bring your best KonMari skills to our operations team to help us wrangle the compliance demands for a fast growing team into a scalable, manageable process.Your number one priority will be to monitor and maintain regulatory and quality standards to  exceed the quality objectives expected by our customers, partners and regulators. The right candidate will be detailed, organized and proactive in overseeing our compliance records and implementing our policies. This includes conducting internal audits, monitoring activities to support organizational compliance, and tracking team licensure and training in accordance with our policies. As the best candidate, you are someone who is comfortable learning and working with multiple systems, knowledgeable about healthcare regulations, takes a confident and proactive approach, and is capable of working both collaboratively and autonomously.  This position will report to the head of our Compliance Department, but will work very closely with Customer Experience (CX) Operations Management on a daily basis.


Responsibilities

  • Monitor CX quality, performance, and compliance with all applicable Medicare regulations

  • Gather the relevant data to respond to quality audits

  • Conduct agent evaluations and work with call center partner(s) for overall analysis of customer service call handling

  • Track and report compliance inquires, reports, complaints to the Compliance Department and CX Operations Management for further action

  • Assist in the development and maintenance of record tracking system

  • Support tracking and monitoring of operational certifications and licenses

  • Demonstrate outstanding written and verbal communication, telephone and customer service skills.

  • May be required to perform other related duties as assigned.

 

Qualifications

  • 2+ years of experience working in project management, or other relevant experience

  • Experience working with Excel or other organizational tools (Airtable, Jira, Confluence)

  • Strong listening and communication skills

  • Familiarity with Medicare insurance sales operations preferred

  • Ability to thrive in an entrepreneurial, fast-paced environment with limited resources

  • Sense of humor and humility

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Technology we use

  • Engineering
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Location

1411 5th St., Santa Monica, CA 90401

An Insider's view of Renew

How would you describe the company’s work-life balance?

This has by far been the best work-life balance I have experienced in a professional setting! It's a little cliche to say work hard play hard, but its so easy to do when you're helping solve a problem you're passionate about with a crew you truly enjoy being around.

Brooklyn

Operations Manager

What's the biggest problem your team is solving?

The biggest challenge for my team has been giving the customer an accurate estimate of their prescription drug costs. Unlike other insurance, medicare plans’ drug prices change over the year. We take government data, third-party vendors, and in-house research to calculate the monthly costs, which gives more clarity to a confusing pricing system.

Mike

Senior Developer, Back End

How do your team's ideas influence the company's direction?

Our most valuable asset is the people who work at Renew. We welcome and encourage ideas from everyone--both informally and through formal cross-team syncs and offsites. We are operating in a space with so much potential where so little has been done, making it ripe for reimagination.

Kevin

CEO

What are Renew Perks + Benefits

Renew Benefits Overview

In addition to healthcare, wellness, and gym benefits (and an unlimited vacation policy!), Renew offers a variety of perks that aim to bring our team together, including providing lunch three days per week, hosting regular team outings, and other fun extras like cell phone bill reimbursement and a company-wide subscription to the Breeze Bike Share program.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Free lunch 3X a week!
Happy Hours
Parking
Fitness Subsidies
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