Imagine the vibe and feel of your favorite boutique hotel, then add all of the workspaces, business tools and amenities a working professional needs to be productive and inspired. That’s what Cross Campus delivers to over 1,000 members and over 200 companies in Los Angeles today.

We are a growing network of highly social, experience driven, beautifully designed work and hospitality environments. We solve the office, meeting and event hosting needs of clients ranging from freelancers and growth companies to mature, listed companies.
We believe that an elevated, community-driven work experience drives our members to operate at peak levels and achieve mindfulness and worklife balance.

The Associate Campus Manager reports to the Senior Campus Manager and helps ensure a smooth-running facility and an excellent member experience.

ROLE DESCRIPTION

Community Management & Events
– Foster connections between our members, service partners, and the broader local business community.
– Identify members, and local business experts, who can provide valuable services to the membership community.
– Generate weekly member emails detailing new members, events and promotions.
– Assist the Senior Campus Manager in resolving customer service and inter-member issues.
– Greet members and guests at the front desk when the Front Desk Associate is out or on break.
– Back up the Front Desk Associate to provide solutions for member requests.
– Create content for events, including splash pages and signage.
– Generate weekly member emails detailing new members, events and promotions.

Membership & Business Development
– Follow up on member leads to drive tour activity.
– Generate member leads by attending community events and reaching out to local companies.
– Check in with trial members to drive conversion from trial to membership.
– Lead tours, generate proposals, and follow up to drive sales conversion.
– Manage the new member onboarding process and lead new member orientation lunches.
– Drive use of member services, including event venue and room booking.
– Pro-actively gather intel on members’ business objectives to uncover expansion, partnership, and referral opportunities.
– Identify opportunities to leverage event speakers and member guests in ways that enhance the member offering.

Building & Facility Management
– Oversee Campus Services Associates to ensure that the facility is clean, orderly and well stocked.
– Generate repair and maintenance tickets.
– Execute regular purchasing process for facility consumables.
– Know and be able to implement fire, safety and emergency plans.

EXPERIENCE & QUALIFICATIONS

– College graduate with a four year degree.
– Customer service and/or hospitality background highly desirable.
– Must have strong verbal and written communication skills.
– Proficient computer skills, and ability to adapt to new technologies.
– Sales experience is a plus.
– Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

COMPENSATION AND BENEFITS

– Full-time position with health benefits.
– Competitive annual salary, based on experience and background.
– Stock options to vest over time.