Account Manager

| Marina Del Rey & Playa Vista
Please email your resume and (optional) cover letter to [email protected] w/ "Built-In - Account Manager" in the subject line.
Apply now

At HYFN we take great pride in our people—brilliant, fun minds who challenge each other at the table, and the ping pong table, with fervor. We have no time for office politics, spending it instead brainstorming around the campus or testing our puzzle-solving skills in an escape room (we never said we were conventional). With a team like ours, work and play are one and the same.

HYFN is an award-winning group of strategists, human behavior analysts, creators, and amplifiers that thrive on compelling and engaging audiences in meaningful ways. With a quality of service that's second to none, we create partnerships to design and develop cross-platform solutions that meet the demands of an evolving digital culture and diversified media landscape.

Overview

The Account Manager will assist in all aspects of client communication, campaign oversight, and account growth, including onboarding, strategy, planning, organization, analysis, and new opportunities. This individual will be responsible for coordination between internal and external teams for successful social advertising campaign execution across Facebook, Instagram, Twitter, Pinterest, Snapchat, and more as applicable.

Principal Duties & Responsibilities:

New Business

  • Dependent on workload will help with new business account audits across all social platforms and demonstrate the ability to assess what brands have done in the past on social and where there may be room for improvement.

Management & Training

  • Helps to oversee training of planner level on each account. Inclusive of account process, documentation, publishing, QA and client management

Account Organization

  • Works closely with AS and AD on understanding and maintaining monthly and quarterly budget projections.
  • Responsible for ensuring all IOs are spent in full by monitoring all active campaigns with the help of the Planner.
  • Help facilitate and complete account audits on a monthly basis with Planner.
  • Creates and maintains organization of accounts client bible, budget tracker and trafficking documents.
  • Creates Asana Projects and maintains organization of the tool

Campaign Management

  • Supports Asana ticket completion inclusive of bid updates and budget allocation on all social channels when the Account Planner is unable to.
  • Responsible for Asana ticket creation for both publishing and reporting tasks as well as QA to ensure campaigns launch on time and with no issues. Can include Planner level when necessary.
  • Responsible for assessing all internal feedback on campaign performance and distill it down to final recommendations for internal team and ultimately the client via email and on weekly calls.
  • Ability to assess optimization strategy across Facebook, Instagram, Twitter, Snapchat, Pinterest
  • Oversees and QA’s line items in Pacing Tool edits to ensure it aligns with the budget doc and ultimately ensures allowed IO amount is allocated and pacing is on track.
  • Responsible for pixel placement communication, implementation, and organization for all accounts and platforms.

Specialized Knowledge/Skills/Abilities

  • Knowledge of social advertising and the media landscape in general.
  • Fluency in all social media platforms, including but not limited to Facebook, Instagram, Twitter, Snapchat, and Pinterest and ability to use each channel to maximize client returns.
  • Strong client service skills, including empathy and understanding of underlying motivations.
  • Ability to multi-task and remain accountable to deadlines without exceptions.
  • Extreme attention to detail and a strong sense of urgency but calmness in completing tasks.
  • Analyze and present data effectively and efficiently internally and externally.
  • Persuasive oral and written communication.
  • Strong interpersonal skills and ability to work with a team across disciplines.

Strategy

  • Helps asses budget allocation during flights and make recommendations to Account team and Clients on then and why changes should be made.
  • Expertise and knowledge across all platforms: capabilities, objectives, audiences, ad units, and bidding.
  • Demonstrates the ability to help create media recommendations for existing accounts. Inclusive of assessing performance, determining what we recommend but most importantly the “why”.

Reporting

  • Help facilitate the reporting needs for each account. Determine cadence with internal reporting team, create and own asana task creation for reporting tickets
  • Create and manage the reporting tasks in Asana - work hand in hand with Data Analyst to ensure there are clear lines of communication when it comes to the needs of the client.
  • Demonstrates the ability to analyze data, identify trends and provide reporting insights for weekly or bi-weekly calls along with Data Analyst.
  • Help to organize, analyze, asses and build wrap reports inclusive of QBRs based on the needs set by the AS or Account Director

Creative

  • Responsible for accuracy of spec documentation across all social platforms and facilitating them with internal creative teams or external creative agencies.
  • Responsible for the organization and fine-tuning the process of creative delivery of assets from clients and agencies to HYFN.
  • Responsible for ensuring all assets are QA’d and meet social advertising specs before being uploaded to HYFN8/Native UIs.

Finance & Billing

  • Update Revenue Watch Doc when clients make changes to budget amounts
  • Responsible for the accuracy and QA of the IO/budget tracking sheets
  • Creates and updates line items in Fin Dash to reflect new initiatives or creative services

Education/Experience

Bachelor's degree in Marketing, Advertising, Communications, or related field and 2-5 years’ work experience. Previous experience in account or campaign management or media planning/buying within the digital media industry preferred.

Training/Equipment

Knowledge in Microsoft Office (Excel, Outlook, PowerPoint, Word).

NOTE: This job description contains the basic requirements for the position and is NOT intended to be a complete list of responsibilities; other duties may be assigned.

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Please email your resume and (optional) cover letter to [email protected] w/ "Built-In - Account Manager" in the subject line.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Three.jsLibraries
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WrikeManagement
    • HubSpotCMS
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail
    • HubSpotLead Gen

Location

Located in Playa Jefferson Campus across the street from Whole Foods Market and Runway Mall - campus environment with shared communal space.

An Insider's view of HYFN

What are some social events your company does?

HYFN frequently puts on company-wide events like Octoberfest celebrations, Beach days, Office Olympic Games, and even Mario Kart Competitions. There is no shortage of rewards for hard work here, and employees across teams are given the opportunities to enjoy one another's company outside of just a working environment, and even compete for prizes!

Samantha Tisher

Account Coordinator

How does your team reward individual success?

Our team has a No Error Rewards Program for error free publishing. Monthly rewards range from catered team lunches and gift cards, to free day passes, and get better the longer you go with no errors. One full year of no errors means a trip to Disneyland!

Vrushali Kumathe

Associate Media Buyer

What are HYFN Perks + Benefits

HYFN Benefits Overview

While professional relationships are important, we all know it’s more fun to work with friends. Especially when the kitchen’s fully stocked and there’s a dog ready to greet you around every corner. We take ping pong more seriously than most and have been known to dabble in karaoke from time to time.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute pre-tax dollars up to a maximum of $2,500 for medical expenses and $5,000 for dependent care expenses.
Disability Insurance
Employees can increase their benefit eligibility amount for STD to 60% of salary or wages up to a maximum of $1,500 per week after a 14-day waiting period. STD coverage covers a 24-week period.
Dental Benefits
UMR Dental plan to all eligible employees. Premiums for employee only coverage are $6.30 per pay period. Premiums for family coverage are $14.75 per pay period.
Vision Benefits
Spectera Basic Vision plan to all eligible employees. Premiums for employee only coverage are $4.50 per pay period. Premiums for family coverage are $12.00 per pay period.
Health Insurance Benefits
Traditional PPO and High Deductible PPO. High Deductible PPO plan allows employees to open up a HSA - contribute $3,400 (ee only) or $6,750 (family).
Life Insurance
Every employee has a Guardian Basic Life/AD&D Plan in the amount of 150% of annual base salary. Employer covers 100% of premium.
Wellness Programs
On-site Yoga, Boot camp and other activities.
Retirement & Stock Options Benefits
401(K)
Traditional and Roth plans.
401(K) Matching
The company matches up to 50% of the first 6% for each plan. There is a 5 year vesting schedule on company matching funds.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
10 per calendar year (pro-rated first year of employment)
Perks & Discounts
Beer on Tap
As well as kombucha and cold brew coffee provided by Joyride.
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
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Please email your resume and (optional) cover letter to [email protected] w/ "Built-In - Account Manager" in the subject line.
Apply now
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