Operations Support Specialist

Most of what makes American healthcare expensive isn’t medical care. It’s the operational machinery wrapped around it: fragmented workflows, manual processes, and inefficiencies that create unnecessary costs throughout the healthcare system.

Arlo is rebuilding health insurance for small businesses from first principles. We focus on removing operational waste, improving efficiency through technology, and ensuring healthcare dollars are spent on care rather than administration.

AI is the foundation that makes this work. We use it to automate workflows, optimize decision-making, and improve operational performance across the organization.

We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.

About the Role

We are seeking a Remote Operations Support Specialist to help drive operational excellence across multiple business functions.

You will be responsible for:

• Supporting day-to-day operational processes and workflows
• Assisting with reporting, documentation, and process management
• Identifying opportunities for operational improvements
• Coordinating projects across cross-functional teams
• Monitoring operational performance metrics and KPIs
• Maintaining accurate records and documentation
• Supporting implementation of new tools, systems, and initiatives

What We Are Looking For

• Experience in operations, administration, project coordination, customer service, or related fields preferred
• Strong analytical and organizational skills
• Excellent communication and collaboration abilities
• Ability to manage multiple priorities simultaneously
• Comfort working in a fast-paced startup environment
• Experience with spreadsheets, CRM systems, or operational software is a plus

Process

This is what you can expect when we like your application:

• 20 min Initial Screen
• 30 min Interview with Operations Leadership
• 30 min Operational Case Study
• 30–45 min Final Interview

Target Compensation Range

$105,000 – $145,000 + performance bonus

Why Join Arlo:

High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

Join an important mission: Your work directly influences how people access care and improves lives at scale.

Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.