Operations Support Senior Associate

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Provides basic technical and systems support under the direction of more senior level Operations Support Engineers, and identifies opportunities for basic process improvements. Assists in development of documentation and training materials.

Responsibilities

Technical Support

• Provides support on escalations for basic technical issues (e.g., with basic system functionality, referring to manual on how to properly certify a cable, testing a fiber or cable, reviewing schematic designs prior to sending to Data Center for installation) as assigned and under the guidance of more senior staff within Data Center, offers suggestions for resolution

Process Support/Optimization

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvement; may lead process solutions

Systems Support

• Provides basic system support for Data Center Operations business systems such as Remedy, Oracle, Siebel, resolving identified issues (e.g., Single Sign on, System Name requests) at the direction of more senior level team members

Data Support/Analysis

• Reviews issues/customer problems (potentially creating/leveraging non-standard reporting) to identify data patterns in the types of support questions being raised and determine type of issue (system, training, etc.); runs pre-defined cross-checks on data being used

Documentation

• Drafts documentation (can be technical & non-technical) for work being completed within own team for review by more senior team members

Training

• Assists in development of training materials

UAT

• Shadows more senior team members in facilitation of UAT and documents findings

Project Management

• Manages a piece of a larger project as assigned by more senior team members

Qualifications

• 1+ years experience
• Advanced Diploma to a Bachelor's Degree

The targeted pay range for this position in the following location is / locations are:

United States - LA4 Los Angeles : 78,000 - 118,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.