Operations Support Analyst (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Operations Support Analyst provides resolution to client issues that require more in-depth knowledge of the technology, platform, products, and/or processes. Issues are typically identified by the Client Services Team and can include complicated electronic data interchange (EDI) claim errors and transmission problems. Interacts with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues. Supports the creation of internal and external client support documentation as needed. Interacts closely with other team members in Availity to provide the highest quality of customer service. When more advanced technical issues arise, the Operations Support Analyst serves as the SME and liaison between Operations, Customers (providers and payers), and the Availity Development teams. The Operations Support Analyst also will be required to analyze and complete timely reporting for payers or product teams ad hoc or on a scheduled basis. The Operations Support Analyst can also be involved in functionality testing new products, user acceptance testing, and new payer operational readiness tasks as the needs arise.

Why you want to work on this team:

• You will have opportunities to grow and make an impact  

• This is a high-profile role where you will work with other teams in the organization to drive better results for the clients

To be qualified for this position you have:

• Over 23 years of experience in a support role within the healthcare space (payer or provider).

• Bachelors degree in a healthcare related field highly preferred.

• Strong knowledge of EDI transactions and X12.

• Strong communication and problem-solving skills 

• Strong analytical skills. You can analyze data, recognize patterns, identify trends, and make data-driven decisions is crucial.

• Solid understanding of computer operations and technical troubleshooting.

What will set you apart:

• B2B experience

• Familiarity with APIs

• Experience collaborating with technical teams such as Engineering and Product

• Experience with Salesforce, Jira, Power Bi, and Excel

You will be:

• Providing in-depth research and resolutions for internal and external clients

• Interacting with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues

• Acting as the liaison between operations, customers, and development teams

• Analyzing and testing new products, user acceptance testing, and new payer operational readiness tasks

Availity Culture and Benefits: 

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!  

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “Availadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. 

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next Steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:

• Recruiter Resume Review

• Manager Resume Review

• Recruiter Video Screen

• Manager Video Interview

• Panel Video Interview

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Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers